Full Time Posted 17 days ago
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Job Type

Full Time

Job Details

Job Description
What you get to do in this role:
  • Customer Advisory
    • Lead discovery workshops with prospecting and existing customer leadership and their teams to understand goals and challenges
    • Document and present insights and recommended solutions to meet customer goals
    • Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
    • Help customer estimate value for potential deployment of ServiceNow solutions and then work with them post-implementation to validate value realized using ServiceNow tools and methodologies
  • Sales and Customer Success Advisory
    • Work with sales and customer success to help establishaccount strategies for accounts in the region.
    • Provide expertise to help assess and prioritize accounts and strategies
    • Provide full lifecycle business outcome and value realization advice
  • Thought leadership
    • Identify and lead the creation of new IP (best practices, white papers, workshops, etc.)
    • Improve current methods and frameworks
    • Work with and help the ServiceNow teams on a business consulting approach to sales


To be successful in this role you have:

  •  7+ years of relevant experience as a Management consultant with exposure to cloud technologies or as a customer-facing strategy manager with a technology vendor
  • Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred
  • Can navigate processes and Industry trends (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred
  • Presentation skills including public speaking, meeting facilitation and white boarding
  • Deep customer connections in regions
  • Executive presence with a humble demeanor
  • Analytical and financial experience
  • Enjoyment working in a collaborative  environment
  • Ability to travel up to 40% of the time


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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