Full Time
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Job Type

Full Time

Job Details

Job Description


Serving public sector customers is an integral part of ServiceNow’s business and future growth trajectory. ServiceNow is a leading provider of digital workflows for many national, provincial, and local government agencies and public sector enterprises. To help these organizations successfully fulfill their missions and deliver better experiences to citizens and constituents, ServiceNow provides specialized cloud environments that meet and exceed data and security regulations and policies of our government customers.  

In this role, you will be responsible for the success of the specialized cloud environment for a new market in the Middle East for public sector organizations. In this high visibility role, you will get the chance to own the P&L for a key growth market for ServiceNow. You will directly work with public sector agencies and enterprises to understand their pain points and interface directly with our field sales team to grow the business. You will own the environment, develop the product strategy, stay abreast of changing government regulations around data, cybersecurity and AI and maintain the product roadmap. In addition, you will directly influence the roadmap of the ServiceNow Platform and suite of SaaS applications to better serve public sector customers. 

Reporting to the Director of Product Management, Regulated Markets & Public Sector Industry, you will be a key member of a team that drives the growth of ServiceNow’s public sector business. 

What you get to do in this role:  

  • Understand the unique needs and pain points of government and state owned enterprises 

  • Influence and coordinate across sales, legal, security, marketing, FP&A and other product managers to deliver the best customer experience for public sector customers 

  • Define and execute product strategy and roadmap for the specialized cloud environment 

  • Drive P&L accountability


Basic Qualifications:  

  • Minimum of 7+ years of B2B Product Management Experience  

  • Located within the Kingdom of Saudi Arabia;

  • Fluency in Arabic and English  

  • Experience working with public sector organizations in Saudi Arabia  

  • Demonstrated aptitude for influencing and leading without explicit authority with both business (e.g., sales, marketing, finance) and technical (e.g., engineering) stakeholders 

  • Sense of ownership for both identifying the right problem to solve and driving towards a solution 

  • Ability to work in a complex, ambiguous and dynamic environment 

  • Exceptional communication skills, both verbally and in slides; premium for precision and clarity of language 

  • Support monitoring competitive intelligence as input into product strategy 

Preferred Qualifications:  

  • Technical degree strongly preferred (e.g., computer science, prior software engineering experience) 

  • Platform-type product experience (e.g., familiar with PaaS) 

What you can expect from us: 

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! 

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list

  • Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. 

  • Good working culture to support the balance you need in both work and life. 

  • Parental leave programs. 

  • Childcare and caregiving benefits. 

  • A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. 

  • A global, cross-functional mentoring program. 

  • We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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Principal Product Manager – Public Sector (Middle East)
I'm Interested