Onsite
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powertofly approved What CLS Has to Offer:

SpecialtiesForeign Exchange Settlement, Risk Mitigation, FX, Cross currency swaps, Processing, Same day settlement, Finance, Aggregation, CLSMarketData, Data, Post-trade , OTC Derivatives, CLSSameday, FX volume data, CLSMarketData, CLSTradeMonitor, CLSSettlement, Forex, FinTech, Settlement, CLSNow, CLSReporting, FX Volume, FX Pricing, FX Forecast, FX Order Flow, CLSSameday, Banks, FX Global Code, Financial services, and FXalternativedata

Job Details

About CLS:

CLS is the trusted party at the centre of the global FX ecosystem.  Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective.  Trillions of dollars’ worth of currency flows through our systems each day. 

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies.  We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people.  Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

 

COSS RMTE - Provide 2nd line production operational shift support and perform releases for CLS application services, many of which are business critical. Provide remote and on-site support as part of the on-call support rota and assist where required with the delivery of minor/major projects and programmes.

Essential

  • Must have strong release experience on Linux Red Hat Servers in a Production enterprise environment.
  • Experience of providing production support activities for business critical Linux/applications.
  • Experience of enterprise monitoring systems
  • Experience of managing and utilizing system management tools
  • Experience in working with ticket system service Now and an understanding of priorities and SLA’s.
  • Experience of providing cross training on technologies and operational processes to colleagues.
  • Ability to collaborate effectively with other operational support teams in order to support the Production service.
  • Must have excellent analytical and problem solving skills.
  • Strong documentation and technical writing skills.
  • Ability to plan and implement technical changes, that follow CLS change rules, without unexpected disruption to the service and with minimal oversight.
  • Knowledge of IT Service Management (ITIL) framework OR understanding of Incident, Problem, Change Experience of leading production technical operational support teams

Desired

  • Experience of supporting AIX systems
  • Knowledge of Banking Systems and related industry standard practices

 Operational

  • Provide remote and onsite shift support for CLS internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod. Manage and escalate problems as appropriate.
  • Investigate defects or problems; work with the internal CLS Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement.
  • Implement changes or fixes to applications. Support other technical changes being made which affect the CLS Business Systems. Follow the CLS Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments.
  • Ensure that the BAU Service is prioritised and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place.
  • Upgrade or maintain software at a time when the impact to the business is minimised.
  • Provide 24/7 on-call cover on a rotational shift basis.
  • Participate in regular Disaster Recovery testing activities.
  • Create, maintain and review operational process and support documentation.
  • Participate in planned weekend work as required.

Strategic

  • Ensure CLS internal systems are managed to the highest standard by following industry best practice.
  • Where appropriate, contribute to the development of existing and new IT process and procedures to enhance service transition and service operation lifecycle stages.
  • Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes.

Leadership

  • Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service.
  • Participate in the successful transition of new IT services into support, meeting the team’s service acceptance criteria.
Essential
  • Bachelor’s degree or equivalent
  • Prior IT operational support experience across business critical Production infrastructure, applications and database services.
Desired
  • Industry standard IT certification – Linux (Redhat)/VMware/Symantec VCS
  • ITIL certification

 

 

Expected full-time salary range between $120,000 - $150,000 + variable compensation + 401(k) match + benefits.

*Note: Disclosure as required by NY Pay Transparency Law of the expected salary compensation range for this role

 

Our commitment to employees:

At CLS, we celebrate diversity and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:

  • Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
  • 2 paid volunteer days so that you can actively support causes within your community that are important to you.
  • Generous parental leave policies to ensure you can enjoy valuable time with your family.
  • Parental transition coaching programmes and support services.
  • Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
  • Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about DE&I.
  • Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
  • Active support of flexible working for all employees where possible.
  • Monthly ‘Heads Down Days’ with no meetings across the whole company.
  • Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
  • Private medical insurance and dental coverage.
  • Social events that give you opportunities to meet new people and broaden your network across the organisation.
  • Annual flu vaccinations.
  • Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
  • Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
  • All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
  • Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.
Mission
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Service Operations Specialist
I'm Interested