Full Time
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Job Type

Full Time

Job Details

Job Description


The Workforce experience specialist is under the hub workforce experience, governance and project management sector. The role’s main responsibility is to support the company HR digitalization roadmap and lead project efforts in Malaysia. The role shall also actively ensure the management of employee inquiries with a high degree of customer satisfaction, expertise and timeliness for Malaysia sites and support projects to expand our knowledge base and service portfolio.



  • Coordinate Digital HR projects rollout (T&A system, Payroll System, HR Master Data system etc) in collaboration with different stakeholders and departments
  • Coordinate process harmonization across multiple Business Units in the country
  • Responsible for resolving Malaysia employee inquiries in a timely and quality manner
  • Lead the preparation and creation of the necessary data & documentation for processing changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR Master Data System in an accurate and timely manner (Peoplesoft)
  • Keep track and ensure the data quality of employee master data maintenance at all times  
  • Managing responses to questions on administrative HR procedures and practices via multiple channels (e.g., email, phone, chat, and case management system)
  • Be an expert on Malaysia HR policy-related questions, provide guidance to both managers and employees, and escalate as appropriate
  • Educate employees and be an advocate of promoting services available to them and encourage self-service tools and other systems. Conduct online and offline training whenever necessary.
  • Identify outdated knowledge articles and/or the need to create new knowledge articles
  • Actively seek ways to expand the knowledge base through identifying process gaps and employee needs. Educate content owners proactively the correct way to manage articles in the knowledge base .
  • Actively lead process standardization & service delivery projects through engagement with HR and line management.
  • Act as an expert on the knowledge base and ad.a inquiries.
  • Coordinate payroll & time & attendance projects in Malaysia end to end including blueprint design, UAT, training, project internal communication , process change management , and vendor relationship management



  • Minimum Degree in Human Resources, Administration, Business or related studies, post graduate management in HR will be an added advantage.
  • 3-5 years of experience in HR Operations or HR Service delivery in the area of Payroll, Time & Attendance management and HR Shared Services in a diverse and complex organization.
  • Customer-focused mindset coupled with the ability to manage customers expectations in an understanding and professional manner.
  • Ability to build strong and effective relations with relevant internal and external stakeholders.
  • Strong drive for results, responsiveness, speed and ability to navigate a matrix organization. 
  • Ability to interpret data to understand workload capacity and trends in service.
  • Able to maintain strict confidentiality and good interpersonal skill to handle sensitive and confidential matters. 
  • Ability to work under pressure and handle multiple tasks with remote supervision.
  • Ability to be open with new ideas and be flexible in a dynamic working environment 
  • Excellent verbal and written communication with a great sense of urgency.
  • Superior written communication skills in English required
  • Sound knowledge and understanding of various Labor laws with focus on Malaysia
  • Exposure to PeopleSoft, Service Now and MyWave HRIS will be an added advantage.
  • Enthusiastic, self- driven individual with a positive mindset who is capable of working with individuals at all levels and with stakeholders across different functions and geographies.
  • Tech savvy, ability to quickly adapt to internal systems and high proficiency in Google Suite or Microsoft is a must.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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Workforce Experience Specialist
I'm Interested