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Job Details


Looking to do meaningful work helping others in the community as an IT Business Analyst EHR?       
Pathways – one of the largest national providers of accessible, outcome-based behavioral and mental health services, is in search of a compassionate, caring, growth-minded IT Business Analyst EHR.       
For your passion and dedication as a IT Business Analyst EHR, we offer paid training, career advancement opportunities, medical/dental/vision, PTO, paid holidays, and much, much more (read below)! We realize that your growth is paramount to our continued reputation of quality and service excellence, so we are ready to invest in YOU from day one!       
Role Summary          
The IT Business Analyst EHR is under the direction of the Sr IT Director. This position helps team members across multiple states to find solutions and implement new system updates, as well as maintain and provide governance for existing systems. The IT Business Analyst EHR must have an awareness of the operational challenges that direct service team members face and how to best resolve them.          
Essential Functions          
Primary responsibilities for the IT Business Analyst EHR include problem-solving challenges to provide wrap- around application support, system maintenance and management, working with a variety of business stakeholders (operational, finance, human resources, IT, executive management ) and other entities with which the company interfaces, as well as report writing and ad-hoc query building as needed to support on-going business initiatives. Associated duties include 1st and 2nd level direct end-user support for off-the-shelf  standardized software systems and other business applications; new project implementations, including gathering needs and requirements from the stakeholders and translating those into functional specifications so that all teams understand the project from a business and clinical perspective; and the creation of core documentation describing the implementation needs in a natural and consistent language so that all teams are working together toward a successful project outcome. This support could be provided both remotely and in person, depending on the support location.          
▪ Provide wrap-around application support, maintenance and management services for business applications including configuring those applications where customization is available, and maintaining both the clients and the servers and services that make up the applications          
▪ Build/run reusable reports including ad-hoc queries/reports in response to business needs          
▪ Act as a bridge between business operations (clinical, finance and administrative departments) and external entities and systems to which the company interfaces. This will include attending community meetings and keeping up to date on the latest requirements of the interface requirements of those entities          
▪ Provide 1st and 2nd Level end-user support and troubleshoot software problems for software applications, and various software utilities/specialized systems          
▪ Contribute to various projects as directed by their supervisors. The extent of that responsibility will include the entire cycle of the project, including requirements gathering, software research and purchase recommendation, system implementation (setup, configuration, testing and deployment), scheduling involved personnel including working with any outside consultants or vendors, system maintenance and updates, and end-user training          
▪ Assist with evaluation of new information systems, products, or services as directed and offer suggestions for changes to existing products or services to better aide the end user          
▪ Help business operations utilize information systems to improve efficiency          
▪ Identify, research, and resolve technical problems          
▪ Respond to phone calls, emails, and personnel requests for technical support in a timely manner          
▪ Document, track, and monitor entries in various collaborative time management tools to ensure a timely resolution of reported issues       
▪ Structure, design, and participate in the training of key staff for implementing new functionality   
▪ Work with the IT Compliance Department to ensure systems are properly managed with respect to          
Sarbanes-Oxley, HIPAA, and IT best practices including company policies and procedures compliance          
▪ Travel is required, by both plane and car. On occasion, nights and weekends will be part of the work          
schedule for special projects          
Education Requirements          
▪ Bachelor’s Degree in MIS or equivalent work experience required          
▪ 2 years or more of additional relevant experience required          
▪ 2 year or more experience using and/or supporting EHR systems          
▪ Capacity and connectivity resources to work remotely              
▪ Strong oral and written communication skills          
▪ Ability to work effectively as part of a team          
Preferred Qualifications          
▪ Understanding of HIPAA privacy and other governance related to federal and state regulations          
▪ Experience working in a health care related field          
▪ Experience working in a multi-national and multi-cultural environment          
▪ Working knowledge of basic SQL query structure and report writing using Crystal Reports and associated tools          
 Perks of Working Full-Time at Pathways:       
  • 401 K Plan, Medical, Dental, Vision plans
  • Paid Vacation days that increase with tenure after the first year!
  • Separate Paid Sick leave that rolls over each year
  • Paid Holidays
  • Opportunities for advancement in our national company! As we grow, you grow with us!
  • Employee Assistance Program
  • Perks @ Pathways (student loan refinancing, pet insurance, Verizon wireless discount, movie, hotel, concert and sporting event discounts)
If you're #readytowork Pathways is #readytohire!       
Not the job you’re looking for?   
Pathways has a variety of positions in various locations; please go to https://corporate.careerplug.com/jobs?locale=en-US  
To Learn More About Us:    
Pathways @ https://www.pathways.com/     
Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.    
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IT Business Analyst EHR
I'm Interested