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Job Details

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

Job Description:

We are looking for SRE - Desktop Engineering Technician to join our Desktop Engineering Team. As SRE – Desktop Engineer, you will flex your creativity and engineering skills to support and improve End User experience by making IT easy, simple, and reliable. As part End User Computing team, you will be exploring latest technologies and work collaboratively with various teams and experts to deliver value.


  • Manage Autopilot Pre-Provision configuration to keep it up to date and provide L2 support for device enrollment issues.

  • Manage Mobile Device policy, MAM Policy, enrollments, Profile, and compliance configuration.

  • Deploy monthly Windows Operating system patches and Vulnerability remediation through Intune, SCCM, and Qualys tools.

  • Create and deploy applications through Intune, SCCM, JAMF and Qualys

  • Manage Kiosk devices configuration and deployment.

  • Collaborate with the Service Desk and Desk Side Support team to identify the most repeated issues to automate the fix.

  • Create observability dashboards for services offered by EUC to identify the gaps proactively.

  • Create Synthetic monitoring for all EUC services to proactively monitor infrastructure issues/outages.

  • Contribute to the development of automation tools for provisioning, configuration management, and deployment using DevOps tools.

  • Collaborate with the SRE team to design, implement, and improve monitoring, alerting, and incident response processes leveraging tools like Grafana, Splunk, etc.

  • Create automated fixes for failed App and patch deployment devices to increase deployment success rate.

  • Engage in and improve the whole lifecycle of services.


  • Bachelor’s degree in computer science or related field and established technologist with 8+ years of related experience.

  • Experience in the following:
    Microsoft Intune, SCCM, JAMF Pro, Azure AD, Active Directory.
    Microsoft security patching, software packaging & deployment
    Mobile device management (iOS & Android) Operating System build and hardening.
    Managing hybrid cloud environments. SRE and Observability – Proactive, Automation and Synthetic Monitoring implementation. Programming scripting language, e.g., PowerShell, SQL, Python and other programing languages will be added advantage to the position.

  • Knowledge of EDR tools (CrowdStrike) and Perimeter security tools (Zscaler), DevOps tools like Ansible, Git and Grafana, Zero Trust Implementation

  • Familiarity with Agile development practices and good software engineering practices

  • Strong organizational skills with high attention to detail

  • Excellent oral and written communication skill

We will:

• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online.

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SRE - Desktop Engineering
I'm Interested