Onsite
Full Time
I'm Interested
powertofly approved What Autodesk Has to Offer:

Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:

  • Insurance: Health/Dental/Vision/Life
  • Work - Life Balance
  • Paid volunteer time off
  • 6 week paid sabbatical every 4 years
  • Employee Resource Groups
  • A "week of rest" at year's end
  • Job Type

    Full Time

    Job Details

    Job Requisition ID #

    24WD76223

    Position Overview

    With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's changing every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this change is your opportunity.

    Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

    You will be reporting to Technical Support team Manager.

    We support hybrid working schedule

    Responsibilities

    • To use troubleshooting skills you will focus on solving client software installation and licensing issues
    • To analyze, document, and resolve issue, creating an outstanding customer experience and enhancing the team's knowledge
    • We ask that you are risk tolerant, and independent when managing caseload
    • The Technical Support Specialist will convey an urgency to resolve customers' problems; reflect a positive, and professional disposition during support calls and in writing; and will follow up to ensure that their suggestions are understood and applied by the customer
    • Your role will entail research, troubleshooting systems and programs, and identifying program and system conflicts that may prevent clients from installing, licensing, or using Autodesk software

    Minimum Qualifications

    • Fluent English and German
    • Knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need)
    • Comfort with Windows system tasks (installs/uninstalls/system troubleshooting)
    • Customer service experience or Technical Support experience
    • You are fast-leaner and quick-thinker

    #LI-IS1

    Learn More

    About Autodesk
    Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

    We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

    When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

    Salary transparency

    Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

    Diversity & Belonging
    We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

    Are you an existing contractor or consultant with Autodesk?

    Please search for open jobs and apply internally (not on this external site).

    Mission
    We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
    Are you hiring? Join our platform for diversifiying your team
    Technical Support Specialist - Installation & Licensing
    I'm Interested