Onsite
Posted 29 days ago
I'm Interested

Job Details

Position:
Network Engineer

Job Description:

What you'll be doing:

 Provide Tier II technical assistance to our channel via helpdesk support line or via our ticketing portal.

 Provide support in-line with our documented procedures and SLA's.

 Log all help desk interactions. Log tickets for all new incidents and requests (phone and email) and manage tickets through to completion.

 Identify and escalate situations requiring urgent attention.

 Attend regular helpdesk ticket review sessions.

 Stay current with system information, changes and updates, for product sets we support.

 Successful candidate must obtain Palo Alto PCNSE within 6-month probation period, all training to achieve this will be funded by Arrow.

 Successful candidate will obtain baseline cloud certification in MSFT within 12 months of commencement

 Be available to provide after-hours technical support as per team roster

What we need:

 Experience with Palo Alto Next Generation firewall technology, Cortex, Prisma and Panorama devices

 Experience (minimum five years) in computer networking and IT security.

 Previous experience working within a structured service desk environment.

 Exceptional communications skills with a passion for outstanding customer service.

 The ability to configure and troubleshoot software and hardware issues.

 Ability to work alongside other support engineers providing support and advice on a day to day basis to our experienced channel via our helpdesk.

 Familiarity with state-full inspection port-based firewall security concepts and other security technologies such as IPS, Proxy and content filtering is considered beneficial.

 Experience and ability to demonstrate knowledge of public cloud technologies would be significantly beneficial.

 PCNSE certificate would be significantly beneficial.

Location:
IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC

Time Type:
Full time

Job Category:
Information Technology
Mission
We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
Are you hiring? Join our platform for diversifiying your team
Network Engineer
I'm Interested