Posted 29 days ago
I'm Interested

Job Details

Network Engineer

Job Description:

What you'll be doing:

 Provide Tier II technical assistance to our channel via helpdesk support line or via our ticketing portal.

 Provide support in-line with our documented procedures and SLA's.

 Log all help desk interactions. Log tickets for all new incidents and requests (phone and email) and manage tickets through to completion.

 Identify and escalate situations requiring urgent attention.

 Attend regular helpdesk ticket review sessions.

 Stay current with system information, changes and updates, for product sets we support.

 Successful candidate must obtain Palo Alto PCNSE within 6-month probation period, all training to achieve this will be funded by Arrow.

 Successful candidate will obtain baseline cloud certification in MSFT within 12 months of commencement

 Be available to provide after-hours technical support as per team roster

What we need:

 Experience with Palo Alto Next Generation firewall technology, Cortex, Prisma and Panorama devices

 Experience (minimum five years) in computer networking and IT security.

 Previous experience working within a structured service desk environment.

 Exceptional communications skills with a passion for outstanding customer service.

 The ability to configure and troubleshoot software and hardware issues.

 Ability to work alongside other support engineers providing support and advice on a day to day basis to our experienced channel via our helpdesk.

 Familiarity with state-full inspection port-based firewall security concepts and other security technologies such as IPS, Proxy and content filtering is considered beneficial.

 Experience and ability to demonstrate knowledge of public cloud technologies would be significantly beneficial.

 PCNSE certificate would be significantly beneficial.

IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC

Time Type:
Full time

Job Category:
Information Technology
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Network Engineer
I'm Interested