Client Services Specialist

Posted 22 days ago
Main Location
New York City, NY, United States
Open jobs
powertofly approved What SeatGeek Has to Offer:

SeatGeek was built in 2009 as the only mobile ticketing marketplace created with fan experience top of mind. SeatGeek is transforming the way fans buy and sell their tickets to their favorite live events. They also offer benefits like:

  • $120/month to spend on tickets to live events
  • Health/dental/vision benefits
  • Annual subscriptions to Citibike, Spotify, & Meditation Services
  • At SeatGeek, we're creating a modern box office for teams, leagues, venues, and rightsholders that is completely unique from legacy ticketing providers. Providing best-in-class ticketing software is the first step and an essential part of that is providing best-in-class support for our software.

    The Client Services Specialist will assist clients using our SeatGeek Enterprise offering with their key service-related tasks. This may include assisting with software configuration, proactively coordinating on sale activities, and being a go-to resource for client services-related operations. You’ll sit on our Managed Services team and work closely with Program Managers, Product Support, and Strategic Partnership Managers to ensure a positive experience for SeatGeek Enterprise clients. 

    What you'll do
    • Own and coordinate ticketing operations launches for clients while meeting and exceeding client service level agreements. This includes but is not limited to Season Ticket Renewals, Relocations, New Season schedule release & pre-sale/on-sales, Season Deposits, Package & Plans, Playoffs, Standalone event pre-sales/on-sales (ie: a concert)
    • Coordinate client software version upgrades
    • Provide onsite event support as needed
    • Assist with software configurations as needed including but not limited to, event build, access control, tax and fee configuration, package & plan configuration, payment configuration, reporting requirements, online offers, and ticketing distribution partner set-up, etc. 
    • Develop relationships with clients as a service contact for relevant projects and initiatives. Work with Project Managers, Program Managers, and organizational leaders on delivering results for SeatGeek Enterprise clients. 
    • Conduct regular client check-ins as needed 
    • Practice cross-functional collaboration with SeatGeek Product, CX, Product Support, third party integrations, and Engineering to delivering results for our SeatGeek enterprise clients 
    What you have
    • 3+ years of experience working in either ticketing operations, ticketing software services, or enterprise client services in a SaaS setting
    • Excellent communication and collaboration skills with a positive attitude even in the most challenging situations
    • Willingness to travel up to 30% of the time to client on-site visits
    • Knowledge and experience with the  following is a plus: Live Events industry, MLS Activities, NFL Activities, Ticketing Industry, Ticket Resale, Ticket scanning, EMV Hardware, Ticket Printers, API based SaaS
    Perks
    • Equity stake in a well-funded growth stage company
    • A focus on transparency. We have regular company meetings and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
    • Although this perk is currently on pause, we can’t help but talk about it. SeatGeek employees receive a monthly ticket-purchase stipend, and we cannot wait to get back to safely attending the live events that we so dearly miss
    • Covid-19 Response: We’re not expecting employees to return to the office until January 2021 at the earliest. Once it’s again safe to do so, we look forward to welcoming people back to our offices. In the meantime, we’re offering a $1000 reimbursement to create your ideal workspace at home

     

    SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

    Mission
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
    Are you hiring? Join our platform for diversifiying your team
    Client Services Specialist
    SeatGeek