About Your Role

• Under the supervision of senior staff, the incumbent is to provide support to supervisor and to follow up orders and provide services to customers

Your Responsibility will include:

• Handle order processing and system updates within the required time frame

• Respond to customer enquiries and requests (via telephone, fax and mail) in a timely manner.

• Understand customer needs and provide timely response to customer request 

• Coordinate with the sales team, other departments, to follow up and improve delivery services. 

• Assist to monitor the inventory level and satellites to improve inventory turns

• Handle customer complaints and trouble-shooting according to Company procedures and services standard, able to suggest corrective actions to drive across departments for service improvement and improve customer satisfaction

• Communicate with customers regarding the latest development of the customers to maintain updated customer profile information. 

• Provide suggestions to supervisor on the improvement of the current order / operation flow to increase efficiency

• Provide selling support to respond to management needs

• Identifies and generates sales prospects through calls/emails and is accountable for developing relationships with business accounts

• Ensure timely delivery of quotation, samples and proofs to customers

• Prepare sales related reports (e.g. daily sales report) to meet the needs of the Commercial team

• To assist, back up and provide support to other team members

• Work with our internal RBIS team to provide IC sales solution

• Follow up on cold and warm leads to further the sales process

• Meet sales goals and objectives set by leadership

• 1-2 years of solid experience in customer services / account management

• Detailed-customer oriented, independent, and under pressure to handle multiple tasks at the same time

• Excellent communication, account serving and problem solving

• Excellent interpersonal skills

• Ability to meet tight deadline

• Fluency in Mandarin and English is required

• Proficiency in MS Office application and experience with an ERP system 

• Degree Holder is preferred

• Candidate with less relevant experience will be considered as Assistant Customer Service Officer

All your information will be kept confidential according to EEO guidelines.