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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About MuleSoft, a Salesforce Company

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. 

Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.

Role Overview

As a Sr. Technical Consultant on our Public Sector Services team, you will realize solutions for our customers by working hands-on with our federal, state, and local government customers and partners to solve critically important business challenges using MuleSoft’s Anypoint Platform. You provide technical and strategic guidance to MuleSoft implementation projects, evaluate the customer’s technical and functional requirements, and develop efficient solutions to help customers achieve their business transformation goals. Within MuleSoft, you are a thought leader whose voice and actions are essential in growing our overall Services business, team, and culture.

Your Impact

3 months:

• Participate in MuleSoft and Salesforce technical product, consulting services, and methodology training

• Begin participation in field activities with clients by shadowing seasoned architects/senior consultants

• Complete MuleSoft implementation deliverables for customers and start on your journey to internalize business outcomes and business context relevant to MuleSoft implementation methodologies and approaches

• Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies

12 months:

• Continue to provide delivery of projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle

• Internalize frameworks, project work, standard processes/policies and implementations and vet with Senior Architects to chip in to internal collaboration networks and IP sharing

• Identify ongoing risks and struggles throughout project experiences in the field and chip in to define and implement internal mitigation measures to meet customer needs

• Contribute to technical brown bag sessions and publish reusable content to the field

• Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design

Qualifications

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Three to six years minimum hands-on development experience implementing integration solutions

• Hands-on integration development experience with at least one of the following:

  • MuleSoft

  • Other integration solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.)

  • API Management solutions (Apigee, Mashery, etc)

  • One or more on-premise or SaaS packaged COTS (Commercial Off-the-Shelf) solution for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, Workday, etc.)

• Experience developing, profiling, and troubleshooting Java application code and automated testing tools

• Solid understanding of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment.

• Demonstrated experience with high-availability, fault-tolerance, performance testing and tuning parameters on multiple engagements.

• Demonstrated ability to effectively implement solutions within a diverse technical team of client, SIs, contractors, and internal teams

• Experience in completing technical design documentation and technical reference materials for client/internal consumption

• Ability to work independently and be a self-starter

• Prior work experience or desire to work with our Public Sector customers - government agencies, state and local, non-profit, and education

• Ability to rapidly learn and take advantage of new concepts, business models, and technologies

• Travel may be required up to 50% and varies depending on the client requirements
   

Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level of U.S. Government security clearance that may be required for this role. U.S. citizenship (U.S. born or naturalized) required.
 

NOTE: By applying to the MuleSoft Sr. Technical Consultant posting, recruiters and hiring managers across the organization hiring Sr. Technical Consultants will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
 

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit
  https://www.salesforcebenefits.com/

​In school, or graduated within the past 12 months? Please visit FutureForce for opportunities. 

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Colorado-based roles, the base salary hiring range for this position is $114,200 to $157,100. For Washington D.C based roles, the base salary hiring range for this position is $125,700 to $172,800.

For Maryland based roles, the base salary hiring range for this position is $125,700 to $172,800.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.