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This role is perfect for someone who thrives in a fast-paced environment, has a passion for SaaS technology, and loves collaborating with both internal teams and customers to drive success.
- Pre-Sales Support: Partner with Account Executives to understand customer requirements and craft tailored solutions that showcase Spiff's capabilities. Prepare and deliver technical presentations, product demonstrations, and customized proof of concepts.
- Technical Expertise: Develop a deep understanding of Spiff's product offerings and the technical aspects of sales commission automation. Serve as a technical advisor and product expert to prospects and customers throughout the sales cycle.
- Solution Design: Work with customers to identify their commission management needs, providing mentorship on best practices and strategies for implementing Spiff within their organizations.
- Collaborative Engagement: Collaborate with Product, Engineering, and Customer Success teams to address customer-specific requirements, feedback, and questions, ensuring the Spiff platform meets or goes above and beyond.
- Problem Solving: Diagnose potential technical challenges and proactively develop solutions to support successful product adoption and onboarding.
- Customer Relationship Building: Establish positive relationships with key collaborators and decision-makers, building trust and ensuring a smooth transition from sales to implementation.
- Continuous Learning: Stay up-to-date with the latest product developments, industry trends, and competitor solutions to provide strategic insights to customers and internal teams.
- Experience: Minimum of 3-5 years of experience in a Sales Engineering or similar role, ideally within a SaaS, FinTech, or enterprise software environment. Experience in sales commission, finance, or a related domain is a plus.
- Technical Skills: Strong understanding of SaaS platforms and cloud technologies; proficiency with APIs, CRM systems (Salesforce experience preferred), and data integration tools is desirable.
- Communication Skills: Outstanding verbal and written communication skills, with an ability to simplify sophisticated technical information for various audiences.
- Sales Acumen: Experience working in a sales-driven environment, with a focus on exceeding targets and supporting sophisticated sales cycles.
- Problem-Solving Ability: Proven analytical skills with a solution-oriented approach; capable of quickly identifying technical challenges and proposing effective resolutions.
- Team Player: A collaborative approach with a focus on supporting and driving multi-functional efforts to close deals and deliver client success.
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