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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects
• Create new leads from systematical prospecting of Service leaders
• Leverage business from new & established relationships.

• Define the contribution of a service transformation to an overall account specific vision and plan
• Define and pitch the specific value of a service transformation to prospect’s management
• Build trusted relationships with Head of Customer Service, understanding their challenges, needs and demand
• Strategise, negotiate & close business on VP and CxO level

• Define and execute a plan to accelerate growth of our already fastest growing solution
• Be top of mind at your peers in the extended sales team
• Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques

• Be a trusted advisor for customer service transformation to our customers and prospects
• Evangelise the radical transformation & AI benefits in customer service in customer meetings, on fairs or events
• Have a specific point of view on the future challenges and opportunities in customer service

• Extensive background in service applications and/or operational Customer Service Management
• Strong track record of successful selling Customer Service/Customer Engagement solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise
• Proven understanding of Customer Service Business, Customer Service Operations as well as buyer's profiles
• Strong analytic and task solving skills and the ability to succeed in a fast paced environment.
• Proven ability to work well as part of an extended sales team.

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