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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Overview

As a Program Director/Snr Director within Engineering Operations you will be a key player in ensuring our engineering staff are successful both locally and globally. Helping them stay connected to one another and to our Engineering org as a whole. You will be an important voice within our broader management team, and a liason between the global Engineering teams. You will oversee and actively participate in a variety of operational tasks, initiatives and global projects. You will be an action-oriented leader who can spot what needs to be done, prioritize tasks for Engineering , and mobilize your group to accomplish our ever changing goals. You will use your creative problem-solving abilities, and strong communication skills to succeed and expand not only your growth but the overall growth mindset of the team.
 

About You

• Love to wear multiple hats.

• Builds relationships to make things happen.

• Highly functional in an energizing environment.

• Comfortable bending between the tactical and strategic.

• Outstanding executive presence and communications professional.

• A service-oriented-minded person who "Thinks Customer."

• Enjoy a hyper-transparent flow of information, conversation, and ideas.

Key Responsibilities:

• RTB Activities - (Run the Business) Work alongside Snr Leadership to prioritize and action on any programs, tasks, actions as needed

• Technical Data Mgmt - review and analyse technical metrics. Provide solutions and execution plans to leadership for improvements

• Budget Mgmt - Accountable for a variety of budgets, Infra, Program, Travel, Cost to Serve etc. Ability to forecast and deep dive into variances where needed

• Non Technical Data Management: Extract and analyze data, as well as generate reports for various operational initiatives within the team. e.g. headcount, location, budget, recruiting stats etc

• Productivity Initiatives - Work with our Productivity Council to identify and resolve blockers to developer productivity.

• Headcount Mgmt - Collaborate with stakeholders to allocate headcount in accordance with business priorities, corporate ratios, locations etc

• Partnerships with Cross functional Stakeholders - Partner with key business stakeholders e.g. Finance, Recruiting, ES etc to ensure your are team are successful in each of these areas

• Workforce Location Strategy - Work with leadership and stakeholders to create, align and execute on our Engineering location strategy

• Offsites, All-Hands, Leadership Meetings - Create agendas, decks, facilitate leadership meetings as required

• Newsletters - Pull together content and create Newsletters as needed

Qualifications:

• 10+ years in an Operations or Program Mgmt role

• Bachelor's degree in Business Administration, Management, or a related field.

• Enthusiastic team player with a proactive and can-do, problem-solving attitude.

• Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.

• Strong organizational skills with the ability to manage multiple projects simultaneously.

• Ability to establish credibility and rapport with senior executives and team members.

• Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment.

• Ability to master technical subjects and technologies relevant to the role.

• Proficiency in data analysis and report generation.

• Attention to detail and ability to maintain accurate records.

• Prior experience in an SaaS company is a strong advantage

• Knowledge of budget management and financial tracking.

Location:
This position is based in AMER, and may require occasional travel

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $200,300 to $290,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.