Job Type
Job Details
What you’ll do:
- Connect with customers worldwide through email, Zoom, social media, and chat to build strong relationships and grow their usage of our products.
- Manage and support your accounts through the subscription renewal process, finding creative ways to overcome objections, solve issues, and unlock new opportunities for account growth.
- Act as the go-to, trusted resource for your customers, guiding them on how to get the most out of our offerings and helping them reach their goals.
- Provide valuable feedback to our leadership team to help improve our processes, automate repetitive tasks, and enhance the overall customer experience.
- Consistently meet renewal and expansion targets and support your customers’ ongoing success.
- Satisfactory compliance with the Customer Management Expectations as set out and agreed upon each year
What we’re looking for:
-Experience and Energy: You have at least one (1) year of experience in Sales or one year of school administration, ideally in a fast-paced, customer-focused environment—bonus points if it’s been at a startup or in SaaS.
-Passion for Helping Customers: You’re genuinely motivated to help customers overcome challenges and achieve their objectives.
-Consultative Approach: You have a helpful, problem-solving mindset and can guide conversations to uncover customer needs and offer the right solutions.
-Strong Communicator: You can explain the benefits of our solutions clearly and persuasively.
-Curious and Inquisitive: You can ask insightful questions to understand the challenges faced by customers and are always seeking ways to add value.
-Self-Starter and Team Player: You are motivated to succeed independently but know the importance of collaborating with your team to reach shared goals.
What you’ll bring
- Winning mindset that thrives in a fast-paced, goal-oriented environment
- Ability to work in a high-intensity sales environment
- A positive, coachable mindset
- Minimum one (1) year of success in a Customer Manager role, ideally in a K-12 EdTech (or SaaS) environment; K-12 teaching experience is a plus (Two plus years preferred) with a proven track record of meeting and exceeding sales goals (or one year of school administration).
- Demonstrated ability to meet agreed targets for subscription renewal and expansion consistently
- Familiarity with education system purchasing processes and key decision-making stakeholders is a must.
- Knowledge of CRM tools, marketing automation software, and virtual communication platforms.
- Strong written and verbal communication skills
- Passion for educating prospects and closing new opportunities, making an impact, building your skills, and helping customers achieve their best
- A knack for asking great discovery questions to uncover new opportunities for Kami across the territory
- Relevant college degree
- Preferred Location- Central, Mountain or Pacific Time Zones
- A self-starter with a documented track record of success
Why Kami?
- Great team: Founded by startup veterans and passionate engineers. Currently, in a scale-up stage, we are looking to expand our brand.
- A fun, diverse, transparent, and vibrant scale-up culture empowers all our people to be leaders
- Happiest customers: Helping thousands of schools worldwide through the digital transformation of education for the 21st century
- Great Product with huge footprint: Already used by over 44M users in 200 countries - spread primarily by word of mouth
- One of the world’s favorite classroom tools
- Powerful Partners: Kami is a premier partner of both Google and Microsoft
- Make an Impact: Help us progress the digital transformation of K-12 education for 21st-century learning with our student-centric learning environment
If you’re looking for a new challenge and the opportunity to impact the lives of millions, this is your opportunity!
Kami is an equal-opportunity workplace, and we would like to hear from all qualified applicants. If you have a disability or any special needs that we might need to accommodate, please let us know.
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