Services Product Line Manager​-Center of Competency

Main Location
Round Rock, TX, United States
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Services Product Line Manager​-Center of Competency

Competitive Salary

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Services Product Line Manager in our Services Center of Competency (CoC) team in Round Rock, TX.

Our Services Center of Competency (CoC) is a member of our Dell Technologies Services Product Group.  As a global business with game-changing products, there’s always scope for Dell to grow sales and expand market share, so our CoC team is investing in the Product Performance Management of our Services Portfolio. 

Key Responsibilities

The primary role of the Sr. Services PLM is to be the single point of accountability for the performance of one or more offerings in our Services Portfolio (i.e. ProSupport, ProDeploy, Managed Services, Renewals).  This includes leading Services IOP (Integrated Operating Plan) development and leading an ongoing comprehensive approach to performance management across the launch, sustaining and end of life (EOL) activities of those services.  Additionally, the Sr. Services PLM will provide peer-to-peer leadership with proven experience and expertise in product performance management.

  • Manage Run-The-Business (RTB) forums and coordinate with cross-functional teams (i.e Services Sales, Core Sales, PG, HW CoC) to drive Revenue, Margin and Attach Rates aligned within regions.
  • Apply broad knowledge of company’s product/service capabilities and competitive environment to develop growth plans for service offerings.
  • Work across all functional areas to gather input and create services product level IOP; update IOP as needed; and communicate the impact of product/solution decisions to all stakeholders.
  • Assess and determine priorities to drive performance within product portfolio.
  • Develop solutions to complex business problems by performing in-depth analysis and coordinating/negotiating with key decision makers.
  • Contribute to strategic decisions and business results; Initiate new or revised programs and initiatives.
  • Build consensus and influence a broad spectrum of stakeholders to achieve defined business goals.
  • Actively participate in weekly services PG forums and collaborate with cross functional teams to support new service introductions (NSI).
  • Maintain services portfolio & technical knowledge, become the de facto subject matter expert for assigned products/offers.
  • Drive performance of portfolio across products, RTMs, regions and sales segments.
  • Interface with all levels of organization including the executive management team.
  • Work closely with high levels of management, across functions and externally to develop effective strategies and programs to meet functional and cross-functional goals.

Essential Requirements

  • Bachelor’s Degree and 12+ years of relevant cross-functional experience (i.e product line management, merchandising, marketing, planning).
  • Domain knowledge of Support & Deployment Services.
  • Proven effectiveness in a matrixed, multi-cultural, global environment; must be able to understand necessities from other regions/countries.
  • Experience driving collaboration and alignment across all levels of the organization to enable smooth execution throughout the product life cycle.
  • Possess an entrepreneurial and innovative mindset with ability to establish credibility and influence cross-functional stakeholders.
  • Understanding of macro-business economics; must have the ability to build actionable business plans and priorities in a complex and highly matrixed environment.
  • Have a proven track record as a decisive, action-oriented individual who has led cross-functional global teams to define and achieve high value objectives and results.
  • Must have exceptional interpersonal and analytical skills.
  • Excellent written and oral communications skills, executive level presentation capacity
  • Strategy creation/setting, strong understanding of the competition, and solution level market expertise.
  • Proficiency in MS Office tools and English language is mandatory.

Desirable Requirements

  • MBA preferred
  • Excellent understanding and experience of Dell's Offer Lifecycle Process (OLP)

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

Learn more about Diversity and Inclusion at Dell here.

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Services Product Line Manager​-Center of Competency
Dell Technologies