Production Support Engineer

Full Time
Main Location
New York City, NY, United States
Open jobs
Production Support Engineer

The Production Support team is responsible for front line support of all applications and infrastructure for the Corporate Technology team. These applications are used by many of Millennium’s functions including Middle Office, Operations, Finance, Treasury, Compliance, HR, Investor Relations, etc. In addition, this team is responsible for managing all aspects of incoming and outgoing data files which are critical to the firm.

The Production Support team will be working very closely with development to ensure that the environment is stable, resilient, and new features and functionality is delivered in a timely fashion.

Principal Responsibilities

  • Be the first point of contact for production issues, support requests and alerts
  • Work directly with other IT and business teams to resolve issues in a timely manner
  • Setup, manage and support data file downloads and batch processing
  • Proactively monitor application and infrastructure alerts and be able to react quickly
  • Ensure issues and outages are properly documented

Qualifications/Skills Required

  • 5+ years’ experience in Application Support, preferably in financial services
  • Understanding of financial markets a plus
  • Experience in managing large scale deployments/environments
  • Technical Skills
    • Strong scripting skills (Python, PowerShell, Perl, etc)
    • Excellent SQL skills and knowledge of various database systems
      • Experience SSIS/SSRS a plus
      • Ability to troubleshoot complex stored procedures and datasets
    • Ability to support both Windows and Unix/Linux environments
    • Extensive understanding of enterprise monitoring solutions
    • Experience with various continuous integration, development and collaboration tools (JIRA, Confluence, TeamCity, Jenkins, Octopus, etc.)
  • Soft Skills
    • Strong verbal and written communication skills
      • Able to communicate complex problems
      • Understands how to tailor communication based on the audience
    • Highly analytical with excellent problem solving ability
    • Self-starter with ability to quickly pick up new concepts and technologies
    • Strong organization and project management skills
      • Able to multitask and prioritize

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Production Support Engineer
Millennium Management