Customer Success Manager

Main Location
San Francisco, CA, United States
Open jobs
powertofly approved What Lattice Has to Offer:

Lattice makes performance management software for forward-thinking organizations. They help people get the feedback they need to grow, know where they stand, and have a clear idea of how their work moves their organization forward. People spend most of their waking hours at work - Lattice's goal is to make those hours better. Lattice offers their employees benefits like:

  • 401(k) package
  • Maternity & Paternity leave
  • Medical / Dental / Vision insurance
  • Flexible equity terms
  • Commuter benefits
  • Learning & Development reimbursement
  • Flexible time off
  • About the Role
    Lattice is looking for someone to lead a growing number of customer relationships to drive adoption and outcomes leading to renewals, expansion, and advocacy across our portfolio. This position is responsible for making sure that clients are constantly realizing the value of our platform with an emphasis on product education, best-practice consultation, and feature adoption. This is a great opportunity for an experienced SaaS Customer Success Manager or Account Manager to help build out and grow with a dynamic start-up.
    • You will be responsible for managing, growing, and retaining our  customers.
    • You will guide customers through each stage of the Lattice experience, with the key focus on a successful implementation.
    • You will develop strong working knowledge of our product and speak fluently about performance management and Lattice best practices, acting as a trusted advisor for your customers.
    • You will provide Lattice trainings and education to customers to help them achieve their performance management goals. As a part of this, you will keep our customers informed on product updates.
    • You will act as a customer advocate to our product team by collecting and sharing customer feedback and ideas.
    • You will maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty.
    • You will help drive customer references and case studies.
    • You have a bachelor’s Degree or equivalent work experience
    • You have 3+years relevant work experience, with a preference for applicants with a customer success, account management, or sales background
    • You possess outstanding communication skills and ability to collaborate cross functionally
    • You have experience in a growing startup/technology environment
    • You are passionate about making our customers personally and professionally successful
    • You are an excellent teammate who gives ideas to improve processes
    • You possess a solid work ethic
    • You show commitment to Lattice’s mission and values
    Why Lattice?
    • The opportunity to join an energetic team that is passionate about solving customers’ needs and loves coming to work every day
    • A culture that encourages and promotes professional growth and development
    • Competitive salary, equity, and benefits
    • Flexible vacation/time-off policy
    • Other fun perks like continuous learning reimbursements, office snacks & team trips
    • Commitment to our values
    About Lattice
    Lattice is on a mission to build cultures where employees and their companies thrive.  In an age where innovation is happening all around us, there's commonality – people are driving these changes. We offer a solution that helps companies put employees first. Lattice is a people management tool that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, and goal setting in a way that allows companies to focus on employee development, growth, and engagement. Since launching in 2016 we have grown to over 1,100 customers globally, including brands like Slack, WeWork, Reddit, Glossier, and Asana.
    Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
    Are you hiring? Join our platform for diversifiying your team
    Customer Success Manager