Job details
EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.
This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.
EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Learn More About Energy Systems
Job Purpose
The Regional Service Operations Manager is responsible for leading and overseeing day-to-day service operations within a multi-state region supporting approximately $20M in P&L responsibility. This role provides operational leadership to a team of roughly 40 field service employees delivering critical services to major clients in the Broadband, Telecom, Data Center, Industrial, and Utilities sectors.
This position ensures operational excellence, workforce readiness, compliance with company standards, and consistent delivery of high-quality service. The Regional Service Operations Manager plays a key role in resource planning, project execution, service delivery performance, and customer satisfaction.
Essential Duties and Responsibilities
Operational Leadership & Execution
⦁ Lead daily operations for the regional service organization, ensuring consistent execution aligned with company processes, policies, and strategic objectives.
⦁ Oversee delivery of service offerings including battery installations, mission-critical standby power systems, and network infrastructure (space, power, and cooling).
⦁ Ensure projects are staffed with personnel possessing the appropriate skills, certifications, and experience.
Financial & P&L Management
⦁ Manage regional P&L performance (~$20M), ensuring revenue targets, cost controls, margins, and operational efficiency goals are met or exceeded.
⦁ Support forecasting, budgeting, and cost-management processes.
Workforce Planning & Resource Allocation
⦁ Conduct manloading and labor demand planning to balance active backlog, current workload, and future sales pipeline forecasts.
⦁ Maintain optimal staffing levels, including the selection, training, and development of field personnel.
Compliance, Governance & Process Adherence
⦁ Enforce organizational processes, safety requirements, quality expectations, and regulatory compliance.
⦁ Ensure adherence to company policies, standards, and governance frameworks.
Performance Management & KPIs
⦁ Monitor and manage operational KPIs, including productivity, utilization, SLA performance, quality metrics, and safety indicators.
⦁ Drive continuous improvement initiatives aimed at increasing efficiency and overall service performance.
Customer Experience & SLA Management
⦁ Ensure all customer Service Level Agreements (SLAs) are consistently met or exceeded.
⦁ Act as a key escalation point for regional client issues, resolving concerns quickly while protecting relationships and service commitments.
⦁ Partner closely with major accounts across telecom, broadband, utilities, and industrial sectors.
Cross-Functional Collaboration
⦁ Coordinate with Sales, Project Management, Logistics, and Engineering to ensure alignment on project deliverables, scheduling, and workforce readiness.
⦁ Support the Sr. Director of Field Service with regional reporting, strategic planning, and operational improvement initiatives.
Qualifications
Required
⦁ 7+ years of field service, operations management, or technical service experience.
⦁ Proven leadership experience managing distributed teams in a service or technical environment.
⦁ Strong financial acumen with experience managing budgets or P&Ls.
⦁ Demonstrated ability to manage workforce planning, service delivery, and operational KPIs.
⦁ Deep understanding of service operations in telecom, power systems, network infrastructure, or related industries.
Preferred
⦁ Experience managing mission-critical power or infrastructure services.
⦁ Technical certifications related to power systems, batteries, or telecom infrastructure.
⦁ Experience managing large enterprise or utility customer accounts.
⦁ Lean, Six Sigma, or continuous improvement certifications.
Key Competencies
⦁ Operational Excellence & Process Discipline
⦁ Leadership & People Development
⦁ Customer Focus & Relationship Management
⦁ Problem Solving & Decision Making
⦁ Financial Management & Forecasting
⦁ Safety & Compliance Leadership
⦁ Communication & Cross-Functional Collaboration
General Job Requirements
- This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
- Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
- Must be able to stand for long periods of time
- This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.
