Software Engineer - Jira/Confluence

Job Description

This is a specialized hybrid engineering role designed to evolve over time. 

In the short term, you will focus on:

• Administering and improving our internal engineering tools:  
• Jira, Confluence, Slack, Google Workspace 
• Managing user onboarding/offboarding and permissions 
• Supporting engineering teams in troubleshooting issues with Jira & Confluence 
• Improving documentation, workflows, and processes 
• Implementing automation to simplify repetitive admin requests 
• Ensuring the health and reliability of our shared engineering knowledge systems 

In the long term, you will grow toward:

• Building and maintaining CI/CD pipelines and developer tooling 
• Contributing to our internal platform used across Tink 
• Working with technologies such as AWS, Kubernetes, Terraform, Datadog, Buildkite, GitHub, Go, Java 
• Enhancing platform reliability, observability, and developer experience 
• Supporting teams in shipping scalable, secure, high‑quality services 
• This role is perfect for someone strong in tooling administration today, who wants to grow into a Developer Productivity / SRE / Platform Engineering path. 

 What You Will Do:

Tooling Administration & Support (Primary focus initially) 

• Own user management workflows across Jira, Confluence, Slack, Google Workspaces 
• Troubleshoot issues across these systems and resolve user requests 
• Maintain accurate documentation, access structures, and automation scripts 
• Manage incoming tickets (Jira ServiceDesk) 

Developer Productivity & Platform Engineering (Growth path)

• Develop and maintain CI/CD pipelines, internal tools, and automation 
• Improve observability and operational excellence (Datadog, metrics, alerting) 
• Contribute to platform capabilities used by all engineering teams 
• Build infrastructure as code and work within Kubernetes‑based environments 
• Help evolve our internal developer platform toward reliability, scale, and efficiency 

  This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:

• Relevant work experience with a Bachelor’s Degree, Advanced degree (e.g. Masters, MBA, JD, MD) or a PhD, OR relevant work experience.

Preferred Qualifications:

• Experience in workstation/tooling support or backend engineering
• Strong experience with Jira, Confluence, Slack, and Google Workspaces
• Experience with onboarding/offboarding workflows
• Automation skills (scripting, APIs, workflow automation)
• Good troubleshooting and communication skills
• Ability to work cross‑functionally and independently

(You don’t need all of these today — but you should want to grow into them.)

• Backend engineering experience in Java or Go
• Cloud experience (preferably AWS)
• Experience with CI/CD, GitHub, Buildkite, or similar tools
• Experience with Kubernetes, Docker, Terraform, or Infrastructure‑as‑Code
• Observability tools (Datadog, logging, metrics)
• Experience with SRE or platform engineering practices
• Familiarity with distributed systems

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.