Senior Competitive Product Analyst

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Role Summary

A high performing team member with expert knowledge of functional area in multiple domains. Leads issue investigation and remediation for most critical, complex, production service disruptions and/or service enhancement. Drives and leads complex, vaguely defined technical/high impacting projects/initiatives by working cross functionally. Stretches into team leadership based on project/team needs. Acts as a mentor to all analysts. Experience 5+ years for Bachelor's 3+ years for Master's Education

• Leads support of day to day operations in 24x7 production or equivalent environments.

• Provides technical assessments or feedback to individuals and team. • Delivered 4 or more complex, cross functional projects or initiatives.

• Leads investigations and remediations for high impacting, critical service disruptions. Bachelor's degree, Master's degree or equivalent experience. Technical degree preferred. A+ Certification or equivalent AWS Professional AWS Specialty Functional/ Technical Skills

• Gathers pertinent information about a problem by analyzing data and patterns and identifying underlying issues.

• Researches and recommends more detailed solutions to resolve problems and prevent reoccurrence.

• Implements solutions based on advanced knowledge of standard practices and previous experiences; escalates complex or unprecedented issues if needed.

• Broad infrastructure knowledge plus at least one area of expertise.

• Working knowledge of automating infrastructure and configuration management.

• Proficient in configuring or operating cloud infrastructure through automation or code.

• Understands and designs moderately complex systems.

• Has an advanced knowledge of observability and operational tools. May recommend or configure tools for operational use.

• Tests, debugs, and fixes issues within established SLAs.

• Designs easily testable and observable software.

• Has strength in a language, moderate familiarity in other applicable languages.

• Is familiar with data stores or API access patterns and integration.

• Has familiarity with associated technologies within their specialization as part of the wider ecosystem.

• Understands how team goals fit a business need.

• Identifies business problems at the project level and provides solutions.

• Participates in the planning of complex, critical incidents or issue investigations suggesting the appropriate resolution.

• Looks holistically across investigation reports to identify patterns and determine systemic issues to be addressed.

• Drive improvements of major chronic issues or product opportunities through data analysis.

• Partner with Product on roadmap, milestones and execution.

• Determine methods for investigation, reporting, and build out of capabilities.

• Provide analytical support to organizational wide audiences and deliver actionable business insights that lead to further optimization of the business.

• Shapes the business process and protocols for effectively and efficiently diagnosing problems and revealing the root cause.

• Strategically resolves the most complex or unusual problems escalated to this level; guides teams across disciplines to implement effective resolutions.

• Ensures that solutions for complex issues achieve the organizations objectives and standards, providing strategic guidance if an alternative needs to be developed.

• Guides team in the planning of incident or issue investigations, suggesting the appropriate resolution.

• Looks holistically across investigation reports to identify patterns and determine systemic issues to be addressed.

• Leads complex investigations to identify widespread IT support trends and escalates to required resources to partner on implementation of solutions.

• Masters the ability to detect a complex pattern that is hidden in other distracting material to understand opportunities for improving services and/or products.

• Provides analytical support to organization wide audiences and deliver actionable business insights that lead to further optimization of the business.

• Creatively develops tools, visual aids and other original content to support the understanding/education of complex and technical information (e.g., legal, operational risk, and regulatory data).

• Guides others on the best practices and approaches for creating clear, concise and organized communication materials to convey technical concepts in a user-friendly way.

• Challenges others to bring fresh and creative perspective to differentiating technical communications and ensuring comprehension and ease-of-use for various audiences.

• Compiles and reports on major operational or technical initiatives to larger groups, whether via written or oral means.

• Leads collaboration with key stakeholders and contributes subject matter expertise to develop unique solutions to complex issues.

• Enables optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which polices/processes should be standardized and which should differ.

• Provides guidance when evaluating the impacts of a solution to ensure linkages between structure, people, process and technology.

• Uses broad professional experience and deep statistical understanding to predict trends, adopt best practices, and influence long-term strategies.

• Assesses bottlenecks in work processes within teams to streamline and simplify workflows.

• Coordinates with team members to execute new ideas or approaches and achieve process improvement goals.

• Compiles data and analyzes the impact of process changes.

• Fosters a team environment where members are comfortable critiquing and suggesting changes to improve processes.

• Proactively team-up with peers across the organization to build an understanding of cross dependencies and shared problem solving.

• Participates in a community of practice to share and gain knowledge.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.