Client Contract Management Director

Job Description

Contract Engagement (CE) oversees the contracting process, from drafting and negotiation to approvals, execution, auditing, and reporting. Continuously audited internally and externally, CO ensures contracts compliance with Visa's corporate policies and industry regulations while seeking process improvements.

We are seeking a detail-oriented, proactive individual to join our Contracts Operations (CO) team within the Global Sales and Commercial Operations organization. This individual will be responsible for managing a team based in London within a Contract Operations group that is globally responsible for managing legally binding client agreements and amendments based on approvals and feedback from various stakeholders throughout Visa. This person will be an advocate for the Sales organization while working closely with Finance, Legal and Audit. Together with the Center of Excellence for Client Contracting, the director who manages the team will be expected to influence long-term strategy and direction for client contracting through planning, recommendations and managing workloads and has the authority to act in executing a strategy in a manner that is consistent with the goals/objectives of the global Contracts Operations organization.

Key Responsibilities:

• Manages a team of at least three in London within the Contract Operations group that is part of a global function within the Global Sales and Commercial Operations organization responsible for providing efficient, effective, value-added support to the Sales function and to both internal and external clients.  Managerial responsibility for staff includes preparing/delivering employee reviews, coaching, development and goal setting.
• Serves as the subject matter expert of the end-to-end contract management process for various contract types for all European countries, including reviewing and assisting Sales with inquiries related to contract request details, drafting templated agreements (e.g., NDAs) and managing the approval process and execution of such agreements.
• Oversees the contract lifecycle (from contract development, contract approval coordination to execution of the agreements and archival) for client agreements of varying complexity, ensuring compliance with Visa’s corporate policies and operational standards. This includes verifying that all contracts undergo proper review and approval in line with regulatory and audit requirements (e.g., Internal controls, SOX).
• Together with the Center of Excellence for Client Contracting, drives standardization and compliance of our processes and procedures across contract types and regions (while allowing regional nuances, where it makes sense).
• Deep collaboration with our main stakeholders including Legal, Finance, Product, Audit, and other support teams throughout Visa to ensure that contracts are developed from approved financial proposals and approved consistently and promptly in accordance with relevant policies and procedures.
• Manages post-contract administration activities including and not limited to distribution of contract information to all necessary stakeholders, handling of hardcopies, contracts filing, database management, audit enquiries, and other post-execution activities.
• Participates in special assignments and provides ad hoc support to the Center of Excellence for Client Contracting (e.g., POC for IT solutions such as system enhancement, troubleshooting, UAT, and execution of training & development plans for staff and internal stakeholders) as required.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

We are looking for an individual who brings a breadth of experience, a curiosity about payments, is results-driven and client-focused. As a candidate, you should have:

 

• 12 or more years’ experience of progressively responsible experience in an operational role in financial services, payment card, software, or information services. Previous contract background and experience required. Legal background is a plus.
• Fluent in English.
• Background and knowledge of some or all of the following is preferred: the payment services industry and related credit and debit processing industries, banking and financial institutions laws and regulations, and/or antitrust and competition law.
• Prior experience managing staff in a dynamic, fast-paced work environment required
• Self-Starter: Proven abilities in organizational, conceptual, and logical problem-solving.
• Customer Focus: Proven ability to establish productive working relationships with colleagues and management at all levels.
• Priority Management: Ability to set priorities, manage customer expectations, and work both as part of a team and independently.
• Problem Solving: Demonstrated ability to work in a complex organization to determine business and customer needs, providing optimal solutions.
• Attention to Detail: Strong attention to detail and ability to multi-task under pressure and tight deadlines is essential.
• Technical Skills: Proficiency in Microsoft Office (advanced Excel, PowerPoint, Word, Outlook). Familiarity with AI gen tools (ChatGPT, Copilot, etc.) is preferred.
• Communication Skills: Excellent communication skills in professional business English (both written and verbal) are required.
• CRM and CLM Experience: Previous experience with MS Dynamics, Icertis or similar contract management software (required), and DocuSign or e-signature tools

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.