What Autodesk Has to Offer:
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Job details
Job Requisition ID #
Position Overview
We are seeking a data-driven and customer-focused Senior Product Manager to define and lead the platform, a core system that powers how Autodesk communicates with customers across email, web, and in-product experiences.. In this role, you will own foundational platform capabilities that ensure customer communications are trusted, compliant, reliable, and scalable. This role is ideal for a Senior PM who enjoys working on platform and systems-level problems, thrives in cross-functional environments, and wants to shape technology used by millions of customers worldwide.
Open to hybrid / remote candidates in Canada and US, EST timezone.
Responsibilities
Experience with customer communication platforms, marketing technology, or lifecycle engagement systems
Define and evolve platform standards for governance and policy across channels
Drive platform reliability, observability, and deliverability health, ensuring high availability and consistent performance
Drive integration of external systems such as product usage data, account data, analytics, and ML services
Ensure strong platform observability and deliverability health, identifying risks and opportunities for improvement
Conduct market, competitive and trend analysis to inform product opportunities
Define and own product success metrics and KPIs, and use data to drive continuous improvement
Collaborate with peer Product Managers, research, user experience design, technical architecture, and engineering to ensure foundational capabilities enable personalization, experimentation, and multi-channel orchestration
Partner with Legal, Privacy, Security, and regional teams to ensure global compliance and trusted delivery at scale
Translate long-term vision into clear, actionable platform milestones while managing technical dependencies and tradeoffs
Communicate platform strategy, risks, and progress effectively to leadership and cross-functional stakeholders
Partner with Legal, Privacy, Security, and regional teams to ensure global compliance and trusted delivery at scale
Minimum qualifications
7+ years of experience in Product Management, with experience owning platform or infrastructure products
Proven experience building or scaling global enterprise platforms
Working knowledge of data governance, privacy, compliance, and trust frameworks in global products
Experience working closely with Engineering on technical systems, integrations, and APIs
Experience with AI/ML product integration
Strong analytical and data literacy skills
Excellent communication skills with experience presenting to senior leadership
Familiarity with AI/ML-enabled platforms and data-driven personalization systems
Preferred Qualifications
Experience with customer communication platforms, marketing technology, or lifecycle engagement systems
Experience supporting products used across multiple regions or regulatory environments
Background working with experimentation, analytics, or observability platforms
Passion for building platforms that enable teams to move faster while maintaining trust and quality
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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