Associate Account Manager, Vacation Rental Partnerships – Mexico City

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Associate Account Manager, Vacation Rental Partnerships – Mexico City

Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.

Introduction to the team:

At Vrbo, part of Expedia Group, we’re on a mission to power global travel for everyone, everywhere. You’ll be part of a bold, inclusive, and forward-thinking team that’s shaping the future of hospitality.

Here, we value fearless thinking, simplicity in action, mutual trust, collective impact, and the ambition to go get what’s next. Let’s help Hosts thrive and travelers discover unforgettable stays, together.

As an Associate Account Manager on the VR Partnerships team, you will help small and medium sized partners grow their business through Vrbo and Expedia Group by optimizing supply and leading commercially oriented conversations.

This role is a high volume, insight led portfolio management function that combines data, storytelling, and strategy to drive partner success.

This role is ideal for structured, proactive problem solvers with strong commercial acumen. You will reframe partner assumptions, diagnose underperformance, and guide partners toward impactful changes. Managing a large, fast paced book of business, you will balance structured outreach with personalized recommendations to help each Host unlock their full potential on the platform.

In this role, you will:

• Encourage open dialogue, active listening, healthy debate, and honest feedback in every interaction

• Proactively challenge partner assumptions and guide strategic, commercially focused thinking

• Use performance data, competitive benchmarks, and traveler trends to surface insights and reframe growth opportunities

• Lead outcome driven conversations that influence behavior, even in short, high volume, or resistant interactions

• Educate Hosts on how to position their properties for success through clear, empathetic, and action oriented communication

• Personalize engagement strategies based on host maturity, property type, and regional market dynamics

• Segment outreach and prioritize high impact opportunities based on partner performance and growth potential

• Translate complex data into simple, prescriptive recommendations that partners can act on quickly

• Manage a high-volume portfolio of SMB Hosts using structured call cadences, follow ups, and strategic check ins

• Execute weekly activity goals for outbound calls, consultations, and engagement metrics

• Own your pipeline and book of business, maintaining accountability for partner adoption, conversion, and retention

• Identify and address friction or performance blockers early, using urgency and strategic framing to drive momentum

• Use historical and real time data to forecast opportunities and optimize outreach strategies

• Recommend relevant platform features and solutions based on partner needs and traveler demand

• Continuously refine workflows to improve efficiency, partner outcomes, and personal productivity

• Identify evolving traveler trends and help partners adapt to remain competitive

• Build trust through clear, consistent, and inclusive communication with both internal teams and external partners

• Collaborate cross functionally to solve problems, escalate issues, and share insights that improve platform health

• This role follows a hybrid work model. You will spend three days per week in the office and two days working from home, with ~20 percent travel annually to connect with partners and teams in market

Experience and Qualifications

• Two to four years of experience in account management, client services, or sales, ideally in a fast-paced, high volume environment

• Strong commercial instincts and a challenger mindset, with the confidence to lead change focused conversations

• Proven ability to interpret data, identify patterns, and translate insights into action

• Excellent communication skills, with the ability to simplify complexity and move conversations forward

• Experience managing structured outbound outreach while balancing volume with quality

• Advanced proficiency in Spanish and English (written and spoken), as this role involves daily collaboration with local stakeholders and global teams, and frequent use of English‑language platforms and materials

• Familiarity with Salesforce, Tableau, or similar CRM and business intelligence tools is a plus

• Strong sense of ownership, accountability, and proactive problem solving

• Experience in vacation rentals, travel technology, or marketplace platforms is a plus

*We kindly ask candidates to submit their resume in English, as our regional and global hiring teams review applications in English.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.