Posted 2 months ago by

Software Engineer in Test

San Francisco, CA, United States
Employment: Full Time Experience: Junior

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at

You are a seasoned software engineer experienced in designing and implementing test automation tools and frameworks for scalable Web applications. Our global testing team of passionate engineers increase confidence and coverage across all our products and deliver the best possible solutions.

As a Software Engineer in Test, you’ll be working with a team of extremely talented engineers who work to make Zendesk’s service consistent, reliable, flexible, secure and easy-to-use for our suite of products.

What you get to do every day:

  • Perform creative exploratory testing of new features and products
  • Work closely with Product Management
  • Expand our automated test suites and testing framework
  • Incorporate automated tests into our continuous delivery pipeline
  • Highlight and detail any risks and assumptions identified to the team
  • Actively engage in the continuous improvement of testing practice with a focus on speed, quality and innovation
  • Keep track and adapt to rapidly changing requirements in a fast-paced team

What you bring to the role:

  • Minimum of 3 years experience as a Software Engineer, a Software Engineer in Test, Test Engineer or equivalent role
  • Experience developing test frameworks with open-source automation tools such as Selenium WebDriver, Capybara, or Cucumber
  • Extensive experience with automated testing of large, scalable Web applications, using modern Web application frameworks and methodologies
  • Experience with API contract testing
  • Experience with Ruby on Rails a plus
  • Knowledge of Web technologies, session management, object relational mapping, object caching, JavaScript, CSS, HTML, XML, JSON and RESTful web services
  • Experience working in an agile development environment
  • Strong performance testing and tuning skills
  • Excellent verbal and written communication skills
  • A dedication to continual self-development

Nice to have:

  • Experience with Sauce Labs
  • Experience with Continuous Integration systems or Continuous Deployment / Delivery (Travis, Jenkins)
  • Experience with billing platforms and services (Zuora, Braintree, PayPal), multi-currency, internationalization, payment processing, subscription modeling.
  • Experience working on open source projects with an active GitHub repo
Equal Opportunity Statement

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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