Billing Specialist

Remote
Posted 2 days ago
Main Location
Baltimore, MD, United States
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As Contrast Security’s Billing Specialist, you will shepard our bookings to collections process by working closely with our sales and customer success teams to ensure our customers are billed accurately and timely. In your role, you will be in touch with our customers, supporting their inquiries and resolving any billing issues. You will use your communication and investigative skills to effectively manage billings resulting in timely collections.

Responsibilities:
  • Own all aspects of the timely processing of sales orders, reviewing for completeness, accuracy, and conformance with Company guidelines
  • Work with sales and sales operations to help ensure customer’s billing information is complete and accurate
  • Execute on the invoice process from invoice creation to payment application
  • Assess appropriate tax to billings while ensuring relevant tax compliance and filings on both a domestic and international level
  • Manage all customer interactions related to billing, including routing customer compliance forms, responding to customer billing questions and following up with accounts on past due balances
  • Apply payments and manage customer billing inquiries in a timely manner by phone and email
  • Enforce payment terms and drive improvement in collections
  • Support revenue accounting team by identifying any non-standard contract terms which may impact revenue recognition
  • Assist the annual financial statements audit
  • Provide accurate, timely reporting to finance and accounting teams, and participate in monthly close process
  • Support continuous quote-to-cash process and workflow improvements, including maintaining documentation
  • Prepare ad hoc analysis, and perform other related duties as assigned
Qualifications:
  • Bachelor's degree in accounting or finance. 2+ years of experience in order management, billing and/or accounts receivable operations experience required
  • Excellent time management, analytical and problem-solving skills. Energetic with the ability to remain flexible and adapt to changing priorities in a fast-paced environment
  • Proven ability to work autonomously within a collaborative team environment while building relationships across sales and finance
  • Strong oral and written communication skills along with a positive customer service attitude
  • Advanced Microsoft Excel skills (v-lookup, pivot tables, etc.)
  • SFDC and NetSuite experience is preferred
  • Understanding of enterprise software business is a plus
  • Basic knowledge of revenue accounting is plus
  • Positive, energetic, can-do attitude

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Billing Specialist
Contrast Security