Posted 7 months ago by

Client Services Specialist

New York City, NY, United States
Employment: Full Time Experience: Junior

LiveIntent is a smarter way to market and advertise in email. The LiveIntent platform helps over 1100 top brands deliver marketing and advertising messages in logged-in media to over 140MM unique, engaged people each month, in emails sent by over 1300 top US publishers and brands to their loyal subscribers. With the anonymized email address at the center of its platform, LiveIntent and its Identity Graph provides incremental reach to brands, in mobile inventory where brands are struggling to reach their customers beyond Facebook and Twitter. LiveIntent is now one of the largest people-based marketing platforms in the world reaching over 140MM logged-in people and also one of the first, having gone to market with the technology in 2010.

We love email and shout it from the rooftops. We’re passionate about educating our clients, partners and employees so that they learn to love email, too.

The Client Services Specialist is responsible for supporting the account management team in planning, executing and monitoring the online campaigns of LiveIntent’s customer base. S/he will be required to develop an in-depth knowledge of LiveIntent’s sales properties, targeting, data solutions and possess an understanding of all LiveIntent’s components, tools, media placements, partners, ad inventory, audience demographics and rate cards. This position requires collaborating with multiple departments, attention to detail, providing excellent customer service, a positive professional attitude, and the ability to work in both a team environment and independently. The Client Services Specialist will also help manage the supply part of the relationship (tags in email). The supply side of the role entails being the point person on, troubleshooting, onboarding, trafficking, reporting and other tasks.

Responsibilities:

  • Manage campaign timelines and documented requirements
  • Document discussions during internal and/or client meetings and conference calls, identify key action items and decisions that need to be followed up on by the team
  • Field and process internal information requests
  • Confirm launch of campaign via screenshots
  • Facilitate workflow by coordinating or gathering background information and/or resources needed to complete tasks
  • Pull morning reports for review with the team
  • Pull inventory availibility for proposals
  • Provide clients and team with any necessary campaign reports, reporting set up and/or demonstrations
  • Assist in reviewing landing pgs., creatives and red-flagging potential concerns to the team
  • Assist the account management team in their day-to-day operations and with special projects (case studies, etc.…)
  • Assist publishers with technical integration of ad tags
  • Troubleshoot the implementation of LiveIntent technology
  • Assist in the client demonstration of our platform, client onboarding process and integration of our solution
  • Evaluate business analytics and assist in marketing opportunities in order to further develop the publisher relationship
  • Primary technical day-to-day contact for Publishers
  • Other duties as assigned

Qualifications:

  • BA/BS degree required
  • 1+ year of account coordinator experience at other digital or online media companies
  • Proficient in Outlook, Microsoft Excel, and PowerPoint a must
  • Are great at research, following up and engaging people in conversations
  • Detailed oriented, responsive to deadlines, able to juggle many tasks at once
  • Have exceptional oral and written communication skills.
  • Warm disposition that puts clients at ease.
Required Skills

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