Underwriting Operations Analyst

Posted 22 days ago
Main Location
San Francisco, CA, United States
Open jobs

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

 

Vouch is a new, technology-first insurance company, backed with $70M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for startups.

 

We're doing this by making insurance fast, responsive, and focused on our customer - startup founders. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

 

Job Duties: 

  • Establish highly trusted and supportive relationships with our customers and Account Management team
  • Execute mid-term changes including endorsements, coverage amendments and other policy updates 
  • Execute certificates of insurance and associated endorsements
  • Deliver consistent and timely responses to policy servicing requests and issues
  • Drive additional value by identifying areas to improve processes and procedures focused on delivering a great customer experience and increasing operational efficiency

 

About you:

  • 2+ years’ experience in a fast-paced and customer service-oriented work environment
  • 1+ year of experience in an insurance related service-orientated role
  • A natural customer empathy
  • Strong problem-solving skills
  • Strong communication and organizational skills
  • Ability to track, prioritize and drive high volumes of policy servicing requests
  • Ability to manage multiple tasks of varying natures at one time
  • Ability to deal well with ambiguity and maintain composure in complex situations
  • Dependable, positive and detail-oriented with excellent follow-through skills

 

Nice to have:

  • Bachelor's Degree (in Business, Insurance & Risk Management or a related field a plus)
  • Experience in Property/Casualty Insurance
  • Exposure to and passion for early-stage startups and/or high growth environments



Vouch is proudly an equal opportunity employer and celebrates the diversity of it’s growing team.



Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team
Underwriting Operations Analyst
Vouch Insurance