Marketplace Operations Program Manager

Main Location
Redmond, WA, United States
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Do you want to play a critical and strategic role in driving Microsoft Azure’s success in building a robust partner ecosystem that leverages strong co-sell opportunities?  Do you like taking ideas from a rough concept to fully operational programs running on a global scale?  Do you get energized with the thought of leading a team tasked with overcoming challenges that others perceive as insurmountable? If so, then our role of Commercial Marketplace Operations – Offer Service Program Manager may be right for you.

 

Azure Marketplace and AppSource are the premier destination for all of our customers’ software needs.  Our Commercial Marketplace strategy is to create parity between how we market and sell both Microsoft and Publishers complementary solutions aiming to surface the best solutions available for our joint customers. 

 

Monitoring end to end offer type quality & health for certain offer type categories in marketplace (i.e. VMs, Azure Apps, SaaS, Office Add-Ins etc.,) including, owning the quality of end to end certification lifecycle for offers within those offer types. 

 

This role is also on point for working with Business Planning, Business Marketing, Commercial Cloud Communities, Partner Center Experience, Marketplace Engineering, Commercial Marketplace Operations Core Services, C+E Engineering Operations team for driving readiness of key launches and to improve the quality of the offers for the designated offer types.

 

This role is perfect for someone who is a transformer and loves to work on defining, leading and running end to end operational process, and would like to take an idea from inception to fruition.  In this role, you will work across our many stakeholders to define and execute on the people, process and technology to enable commercial Marketplace to achieve monumental growth and serve our customers and partners with operational excellence.

Responsibilities

As the Commercial Marketplace Operations Program Manager, you will be accountable for these areas:

 

  • Planning, design and launch readiness for Commercial Marketplace for assigned new business models and engineering releases.
  • Define and enable new operational processes to support the end-to-end customer and publisher life cycle for new business models.
  • Management and delivery of Offer Certification service and related certification support for marketplace publishers, publishing via Partner Center for the assigned offer types in marketplace. Accountable for specific certification SLA and metrics for that offer type.
  • Monitor end to end offer type quality & health for certain offer type categories in marketplace working with a v-team of stakeholders across product teams, platform engineering teams and operations certification teams. Accountable to report on SLAs and related metrics for the end to end offer type quality aspects and work with v-team to fix the issues to improve the quality.
  • Gain expertise and clarity on areas of improvement to influence prioritization and strategic direction of the Offer Type amongst various stakeholders.
  • Experience and / or solid technical understanding of the cloud architecture solutions, especially for the offer type category that the role will be responsible for.
  • Ability to engage and influence product and platform engineering teams to influence publisher experience and customer experience for those offer type categories.
  • Ability to navigate a complex organization to reach a goal or objective, effective at positioning gives/gets, and has outstanding executive presence and presentation skills
  • Having an Owners mind-set and bias to action personal work traits.
  • Strategic thinking and strong problem-solving ability
  • Ability to hold others accountable and demonstrate impact and influence without direct control while maintaining excellent cross-boundary collaboration in support of One Microsoft
  • Proven ability to influence with matrix environment
  • Proven communication skills to effectively drive recommendations and land priorities across senior executives and across organizational boundaries
  • Adjust priorities, decisions, and actions to respond to multiple demands, unanticipated events, and new information daily.
  • Predisposition to focus on details, ability to operate proactively, without day to day supervision.

 

Qualifications

Required Qualifications:

  • 8 to12+ years experience in technical or operational program management experience working with product or platform engineering teams.

 

Preferred Qualifications:

  • Azure fundamentals technical certification, M365 fundamentals technical certification, Dynamics Platform technical certification, Power Platform technical certifications and / or related cloud architecture technical certification
  • Experience in delivering key partner or customer facing features.
  • Experience delivering executive level presentations and communications
  • Proven ability to create clarity, generate energy and deliver success at enterprise scale
  • Comfortable working in ambiguous situations, with capabilities to lead organizations through transformation
  • Experience leading mission-critical enterprise initiatives
  • Having strategic vision balanced with priorities to keep teams/experiences moving forward
  • Extensive cross-group coordination and strong communication skills
  • Driving and delivering exceptional business results through influence
  • Ability to build strong and influential relationshipsBachelor’s degree in a business or technical discipline, or equivalent work experience

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

 

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Marketplace Operations Program Manager
Microsoft Corporation