Sr. Documentation and UX Writer

Remote
Senior Posted 27 days ago
Main Location
Baltimore, MD, United States
Open jobs

The Senior Documentation and UX Writer will both manage help system content for Contrast Security and create application labels and messaging in the UI. They will gather, write, and edit content that gives users a strong learning experience in our enterprise software. Because words are design, too.

As part of the UX team, you bring a user-centered focus to make our learning experience match the expectations and needs of our intended audiences. You are a strong communicator and experienced at organizing information. You are comfortable with tools and techniques for presenting text, images, and other help content formats effectively and managing these assets.

Responsibilities:
  • Collaborate well with the UX team, product managers, and engineers to create and maintain a world-class learning experience for Contrast products.
  • Partner with subject matter experts across the company to deeply learn our products. Research user needs and test your work.
  • Leverage deep experience with enterprise products and the challenges in helping people understand and use them.
  • Establish and communicate an editorial process for gathering, editing, reviewing, and publishing help content, working with subject matter experts.
  • Publish and maintain user help and release documentation on a rigorous schedule.
  • Craft concise, clear product copy to meet product goals and user needs.
  • Be familiar with Agile workflow and unafraid of markdown language, GitHub, Jira and developer-centric methods for managing tasks.
  • Create, share, and maintain style guides and content strategy. Embrace a “plain language” approach in this guidance.
About You:
  • 5+ years writing and organizing Web-based help and product copy
  • Writing samples to share that show your style and approach. Please link to these as part of your application or we cannot consider you.
  • Experience writing for highly technical users like software developers and enterprise software products with a wide range of integrations and API usage.
  • Expert at structuring and categorizing content for reuse (while keeping it practical) and helping users in context.
  • Preferred:

  • BA/BS or MA/MS in Communication, English, Information Science, HCI, or related discipline (or relevant experience)
  • UX writing experience
  • Product localization experience
  • Some design training or experience. Comfortable using Sketch or other tools for illustrating visual ideas.
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Sr. Documentation and UX Writer
Contrast Security