IT Operations Engineer

Posted 29 days ago
Main Location
Springfield, VA, United States
Open jobs

IT Operations Engineers coordinate the integration, deployment, sustainment, maintenance, and operations of systems and/or services in the host enterprise architecture and NGA. They provide IT support for GEOINT operations and are accountable for the overall success of integration projects, ensuring alignment with Agency priorities and business strategies (e.g., strategic plans, life-cycle management plans, investment plans). They oversee and monitor the documentation, validation, accreditation, and authorization processes necessary to ensure that new information technology systems meet information assurance and security requirements prescribed by NGA and/or mission partners.

Mandatory Qualifications

MANDATORY QUALIFICATION CRITERIA: For this particular job, applicants must meet all competencies reflected under the Mandatory Qualification Criteria to include education (if required). Online applications must demonstrate qualification by providing specific examples and associated results, in response to the announcement's mandatory criteria specified in this vacancy announcement: 1. Demonstrate working knowledge of Information Technology (IT) and Information Systems in an organization. 2. Proven experience providing IT support to a Company/Agency ensuring technical capabilities were delivered/operated within host site environments. 3. Demonstrated the ability to provide users the IT resources required to successfully conduct their mission. 4. Experience engaging external partners; effective communication with others internal and external to an organization; and foster teamwork in support of overall mission success 5. Demonstrated experience analyzing and identifying potential opportunities for IT process improvement and followed through with the implementation of those improvements. EDUCATION REQUIREMENT: A. Education: Bachelor's degree from an accredited college or university in Computer Science, Computer Systems Engineering, Information Science, Information Systems Management, Engineering, Engineering Management, Mathematics, Operations Research, Statistics, Technology Management, or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. -OR- B. Combination of Education and Experience: A minimum of 24 semester (36 quarter) hours of coursework in any area listed in option A, plus experience in IT operations, system engineering, system testing and evaluation, IT project management, or a related area that demonstrates the ability to successfully perform the duties associated with this work. As a rule, every 30 semester (45 quarter) hours of coursework is equivalent to one year of experience. Candidates should show that their combination of education and experience totals 4 years. -OR- C. Experience: A minimum of 4 years of experience in IT operations, system engineering, system testing and evaluation, IT project management, or a related area that demonstrates the ability to successfully perform the duties associated with this work. -AND- LICENSES/CERTIFICATIONS: DAWIA certification may be required for this position; see Position License and Certification Requirements below for additional details. New Acquisition Workforce members or current members transitioning to a new acquisition career field or higher skill level have 24 months to achieve certification. -AND- Relevant Competencies: IT-related experience demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

Highly Desired Qualifications

QUALIFICATION CRITERIA: In addition to the mandatory qualifications, experience in the following is desired: 1. Demonstrate 10 years of experience in communicating effectively to peers, teammates, customers, mission partners, and senior leadership. 2. Demonstrate 10 years of experience in interpersonal savvy; ability to build rapport and construct effective relationships across organizational boundaries 3. Demonstrated experience in maintaining professional composure in a fast tempo environment while striving to understand and maintain positive disposition and deploy conflict resolution techniques. 4. Demonstrated 10 years of experience in decision quality; examining a variety of perspectives to develop a well-rounded view of the situation before taking action. 5. Demonstrated 10 years of experience in ability to work independently and in coordination with others, manage multiple priorities, demonstrates initiative, and display good judgment. 6 Demonstrate 10 years of experience in leading by consensus and influence; demonstrated ability to multi-task, be proactive and work independently.

Additional Job Requirements

You must be able to obtain and retain a Top Secret security clearance with access to Sensitive Compartmented Information. In addition, you are subject to a Counterintelligence Polygraph examination in order to maintain access to Top Secret information. All employees are subject to a periodic examination on a random basis in order to determine continued eligibility. Refusal to take the examination may result in denial of access to Top Secret information, SAP, and/or unescorted access to SCIFs. Employees with SCI access and who are under NGA cognizance are required to submit a Security Financial Disclosure Report, SF-714, on an annual basis in order to determine continued eligibility. Failure to comply may negatively impact continued access to Top Secret information, Information Systems, SAP, and/or unescorted access to SCIFs.

Pay, Benefits, & Work Schedule

PROMOTION OPPORTUNITY: Promotion opportunities allow applicants at all band levels to be considered. Qualifications for NGA positions do not include specific time-in-band requirements. NGA will emphasize quality of experience, rather than duration, and assess how the quality of the experience demonstrates possession of the knowledge, skills, abilities, and competencies necessary for successful job performance in the NGA occupational structure. Band 04 $92,568 - $157,709 PERMANENT CHANGE IN STATION: PCS expenses are not authorized. Pay is only part of the compensation you will earn working for the Federal Government. We offer a broad array of benefits programs and family friendly flexibilities to meet the needs of you and your family. For more information on the array of benefits programs, please visit

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IT Operations Engineer
National Geospatial-Intelligence Agency