Director of Product Management, Commerce

Main Location
New York City, NY, United States
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powertofly approved What SeatGeek Has to Offer:

SeatGeek was built in 2009 as the only mobile ticketing marketplace created with fan experience top of mind. SeatGeek is transforming the way fans buy and sell their tickets to their favorite live events. They also offer benefits like:

  • $120/month to spend on tickets to live events
  • Health/dental/vision benefits
  • Annual subscriptions to Citibike, Spotify, & Meditation Services
  • Ticketing is a complex, historically opaque industry with a unique set of challenges. At SeatGeek we look to open ticketing with innovative technology, thoughtful interfaces, and an above-all-else focus on our users.

    We’re looking for an experienced Product Management leader on our Consumer Product team to help shape and lead our expanding Commerce team as Director of Product Management, Commerce. SeatGeek is a product-centric organization that prides itself on beating industry competitors through a superior user experience (think: not Ticketmaster). At the heart of our product is a two-sided marketplace with millions of dollars and millions of tickets flowing through it. Reporting to the Head of Consumer Product, you’ll oversee all things related to payments, risk, marketplace operations (automated catalog and inventory aggregation and internal tools to support an Ops team), as well as strategic inventory initiatives.

    What you'll do
    • Manage a portfolio of small, medium, and large product initiatives, united under a clearly-articulated product strategy
    • Build relationships with and manage stakeholders across the organization, developing an understanding of their priorities and pain points and partnering on solutions
    • Work closely with team members to align an array of business and product needs, and translate that into a long-term product roadmap
    • Communicate updates on deliverables and outcomes to partners
    • Partner with engineering managers on planning and project management
    • Manage delivery-oriented junior and mid-level Product Managers and provide regular job performance feedback and career development support
    • Play an active role in our recruiting process for product and engineering roles as we grow our team
    Who you are
    • You have a proven track record of shipping user-facing products, with at least 8+ years of product management experience, 3+ of which have been in the commerce space directly working with payments and/or risk engineering. Bonus points for experience with a two-sided marketplace!
    • You have a technical background, are intensely curious about the technology that powers the products you work on, and have a deep level of data fluency 
    • You are comfortable making impactful decisions based on a balanced view of data, domain expertise, and gut instinct
    • You can translate technical jargon into human-readable ideas and concepts (and vice versa), and are comfortable communicating anything from project status updates to long-term strategic plans to a variety of audiences
    • You build empathy with the people around you and put the same care into growing and supporting your team as you do into your product
    • Equity stake in a well-funded growth stage company
    • A hybrid in-office approach, allowing you to work remotely a couple of days a week
    • A WFH stipend to support your home office setup
    • The ability to work from anywhere up to four weeks per year with SeatGeek on Tour
    • Benefits package that supports health/dental/vision. We also provide annual subscriptions to Headspace,, and One Medical 
    • A focus on transparency. We have regular company meetings and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
    • $120 a month to spend on tickets to live events
    • Annual subscription to Spotify, Apple Music, or Amazon music

    SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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    Director of Product Management, Commerce