Customer Success Manager, Australia

Posted 23 days ago
Main Location
New York City, NY, United States
Open jobs
powertofly approved What Chainalysis Inc. Has to Offer:

Chainalysis offers cryptocurrency investigation and compliance solutions to global law enforcement agencies, regulators, and businesses as they work together to fight illicit cryptocurrency activity. They are a mission-driven company inspired by the future of cryptocurrencies and the desire to make the world a safer place. Chainalysis does this by tracking and preventing crimes like money laundering, trafficking of drugs, arms, and people, ransomware, terrorism and more that use cryptocurrency as their mechanism for funding. Chainalysis offers their employees benefits like:

  • 401(k)
  • Health insurance coverage
  • 20 vacation days per year
  • Life insurance
  • STD/LTD programs
  • Flexible work environment
  • Mac or PC of your choice
  • Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers. 

    The Customer Success Manager responsible for our Public Sector Business across Asia-Pacific countries is passionate about the customer’s mission, understanding their objectives, and ensuring their ultimate success. We measure ourselves by things like user adoption, retention, and overall satisfaction.  

    Within a year you are successful if… 

    • Our biggest customers in the public sector across the Australia / New Zealand region trust and rely on you to help them achieve their goals
    • You can confidently answer advanced product usage and technical questions related to data and investigations across our product suite
    • You’ve directly contributed to increasing the adoption, renewal, and net retention of our most important federal customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans 
    • Any risk of customer churn is identified early and mitigated effectively
    • You’ve established a regular cadence of contact and reviews for your book of business that allows you to understand your customers and their goals, proactively solve problems, and maintain optimal customer health scores 
    • The feedback you’ve provided to our internal teams as the “Voice of the Customer” has resulted in product improvements and new features 

    A background like this helps: 

    • Customer Success or Technical support experience on a digital or software product catering to government or public sector customers
    • Appropriate clearances to speak with customers about confidential and sensitive information
    • Prior working experience in the forensic or investigations space
    • Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
    • Written and spoken English language skills required in order to connect with our customers in APAC and our employees across the US, EU, and beyond
    • An interest in cryptocurrency helps!

     

    At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.

    You belong here. 

    At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Juneteenth, Harvey Milk Day, and International Migrant’s Day, and a commitment to continue revisiting and reevaluating our diversity culture. 

    We encourage applicants across any race, ethnicity, gender/gender expression, age, religion, ability, experience and more. Additionally, if you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.  

    Applying from the EU? Please review our Candidate GDPR Notice.

             

    Mission
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
    Are you hiring? Join our platform for diversifiying your team
    Customer Success Manager, Australia
    Chainalysis Inc.