Drive CB Insights' growth as part of our Customer Success team
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This individual proactively governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services. The Customer Success Manager serves as the internal voice of the customer while working with other CB Insights’ teams to exceed customer expectations. Customer Success Manager performance is based on specific metrics associated with customer on-boarding, product adoption, expansion & retention.
Proactively serve a portfolio of assigned accounts so that customers may achieve their positive business outcomes via CB Insights’ software & services.
Drive customer software engagement & development of power users across customer organizations.
Implement Customer Success Plans for assigned accounts.
Collaborate with CB Insights’ business development team to expand customer relationships.
Manage the renewal process for assigned portfolio of accounts.
Maintain communication & governance protocols across customer & CB Insights’ teams.
Effectively solve ad-hoc customer issues as needed.