We are seeking an IT Specialist to be the boots on the ground in our San Francisco office. You’ll be an integral part of our fast-moving IT team, focused on providing top-notch on-site and remote technical support to Casper employees in the CA offices. You’ll work closely with the IT team based in NY to provide support for the entire San Francisco team. You will also provide technical assistance to our San Francisco retail location.
Casper (casper.com) is a global sleep company that launched in 2014 with an obsessively engineered, outrageously comfortable mattress sold directly to consumers. Its critically acclaimed sleep surface was developed in-house, has a sleek design, and is delivered in a small, "how did they do that?"-sized box. The company is one of the fastest-growing consumer brands of all time, and its product line has expanded to include sheets, pillows, a matching foundation, and a dog mattress. Casper was named one of Fast Company's 50 Most Innovative Companies in 2017, and its eponymous mattress was crowned one of TIME Magazine's Best Inventions.
We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.
When you’re not catching zzz’s, this is what you’ll do
Setup and configure new hardware (Mac + PC) for employees
Handle hardware and software related support tickets
Keep up-to-date documentation of all IT assets (from laptops and monitors all the way down to keyboards and mice)
Assist in carrying out large-scale IT projects
Our dream candidate is...
~1 year of experience in a similar, professional working environment.
A+ and ACMT Certification (provided upon request)
Resourcefulness - Ability to make the seemingly impossible possible. Multitasker - One, two, three or more things going on at once? No problem, you’ve got this! Organized - A place for everything, and everything in its place.
Google, JAMF, and Meraki experience a huge plus.
The syrup on your waffles
Salary to pay your bills, a potential bonus for some splurging, and equity so that you’re part of the Casper family.
Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...).
401K program so you can still spend money later in life.
Extra cash incentives for being healthy and fit (we actually give you money to track your sleep!).
Unlimited vacation policy. If you need time off just take it; we trust you!
Bi-weekly catered lunches to catch up with your teammates.
Free snacks and coffee, including a huge breakfast selection (10 types of cereal anyone?)
Nap pods, for those days when you stayed out a little too late...
A full gifted bed set when you join (mattress, sheets, pillows, the works)!
If you dream about this stuff this job is probably right for you.We look forward to learning more about you, but if you’re feeling sleepy, take a nap before applying!