Posted 2 months ago by

Campus Operations IT Lead

New York City, NY, United States
Employment: Full Time Experience: Mid-Level

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 full- and part-time alumni — and counting.

In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

Role Description:

We are seeking an Campus Operations Lead to help manage and scale IT support team/function within GA Campuses.

Primary Responsibilities:

  • Manage and help scale IT Support team/function within GA Campuses
  • Cultivate relationships with Campus Operational leads
  • Engineer support standards (SLA’s) and guidelines for Campus operations
  • Work closely with leadership to identify business critical issues and help implement solutions
  • Build workflows that track incidents and support related requests
  • Manage vendor relationships
  • Work Network and A/V Engineering to ensure optimal performance on campuses
  • Grow and train small team of Campus IT Support Associates

Requirements:

  • 1-2 years relevant experience
  • Working knowledge of the following:
  • macOS, iOS, Windows 10
  • SaaS Providers (G-Suite, JIRA, Slack, Zoom, Bitium)
  • Modern A/V standards
  • Basic Networking
  • Service oriented approach to solving end user issues
  • Self starter;comfortable working with minimal supervision
  • Strong communication and analytical skills

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