Let's get to business! We are looking for a Section Manager for our new Operations Center in the Greater Knoxville Area. As a Section Manager, you will motivate and coach a team of up to 20 specialists. Section Managers work to ensure that their teams provide an exceptional experience to customers while meeting all key performance indicators.
Provide daily direction to team members.
Improve the efficiency and effectiveness of operations.
Create and maintain an engaged and motivated workforce.
Perform quality assurance activities.
Conduct coaching, developmental sessions, performance reviews, and administer disciplinary action as needed.
Own workforce management functions like staffing and scheduling for your team.
Perform enhanced customer account maintenance.
Assist with customer escalations.
+2 years of people management experience or equivalent military experience
Experience in championing and effectively leading teams through change
Experience within the financial industry and managing within an operations environment
Ability to meet established productivity, effectiveness, training, and quality goals
Ability to work a shift that includes one weekend day