Posted 2 months ago by

Section Manager

Knoxville, TN, United States
Employment: Full Time Experience: Mid-Level

Let's get to business! We are looking for a Section Manager for our new Operations Center in the Greater Knoxville Area. As a Section Manager, you will motivate and coach a team of up to 20 specialists. Section Managers work to ensure that their teams provide an exceptional experience to customers while meeting all key performance indicators.

Responsibilities:
  • Provide daily direction to team members.
  • Improve the efficiency and effectiveness of operations.
  • Create and maintain an engaged and motivated workforce.
  • Perform quality assurance activities.
  • Conduct coaching, developmental sessions, performance reviews, and administer disciplinary action as needed.
  • Own workforce management functions like staffing and scheduling for your team.
  • Perform enhanced customer account maintenance.
  • Assist with customer escalations.
Minimum Requirements:
  • Bachelor’s degree
  • +2 years of people management experience or equivalent military experience
Preferred Requirements:
  • Experience in championing and effectively leading teams through change
  • Experience within the financial industry and managing within an operations environment
  • Ability to meet established productivity, effectiveness, training, and quality goals
  • Ability to work a shift that includes one weekend day
Benefits:
  • Relaxed dress code
  • Generous PTO package
  • BlueCross/BlueShield Medical & Dental Insurance
  • VSP Vision Insurance
  • 401k with a 4% match
  • And more!
Required Skills

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