San Francisco, CA, United States Posted 27 days ago
We aim to work in a company of warm, inclusive people who treat their colleagues exceptionally well. As part of this, we deeply trust one another, enable individuals to learn and grow beyond their role, and work hard to ensure people within Stripe feel connected to each other and our collective goals.
The Org Effectiveness team exists to facilitate this. We build products like Home. Used by 99% of Stripes in any given month, Home is the source of truth for who we are, what we’re doing, and why—and a platform for enabling individuals and helping them get to know one another.
Our internal products like Home don’t face the same scale that our user-facing applications do: it’s less about the number of concurrent requests and more about the ever-changing complexity and scale of our organization. Home is inherently tied to the people at Stripe: for any particular feature we roll out, we have to consider how it affects Stripes new and tenured, based in headquarters and abroad, and people across every role; we need to balance transparency with information overload, serendipity with curated content, and crisp interfaces and team boundaries with the actual human element that makes Stripe what it is.
We’re looking for people with a background in building successful products, experimenting with new ways to structure and share information, distilling complex needs to simple interfaces, and who are comfortable learning new technologies and systems. Most importantly, we’re looking for people who are enthusiastic working with a variety of backgrounds, roles, and needs. If this sounds like you, we’d love to chat.
Build the software and infrastructure that helps Stripe employees meet and learn from one another and find and publish information across the company.
Work side-by-side with a variety of teams within Stripe, especially our Education and People teams, in order to help individuals have an outsized impact at Stripe.
Own problems end-to-end, thinking through everything from the metrics to prioritize how we approach problems to the pixel-level details of our solutions.
Uphold our high engineering standards and bring consistency to the codebases, infrastructure, and processes you will encounter.
Collaborate with stakeholders across the organization such as experts in product, design, infrastructure, and operations.
You may be fit for this role if you:
Enjoy being a generalist working on both the frontend, backend, and anything it takes to solve problems and delight users both internally and externally.
Thrive in a collaborative environment involving different stakeholders and subject matter experts. Can stitch together many different services and processes together even if you have not worked with them before.
Can put yourself in the shoes of your users and be a steward of crafting great experiences.
Care deeply about performance, accessibility, and API design. (Home exposes an entire set of people, team, and search APIs used by other teams at Stripe.)
Have a high bar for quality of code and quality of user experience.
Uphold best practices in engineering, security, and design.
You might work on:
Experimenting with new educational products, ranging from a curated documentation interface (the flip side to our search feature) to better ways to discover and participate in the classes and events we host for Stripe employees and users. (We’re particularly excited about the potential impact of this area!)
Exploring ways to express how people and teams work together, helping Stripes understand what’s happening across the entire company and find the right people for any particular area they’re working in. (We’re currently experimenting with some new team pages to further this idea, which improve how teams share their long-term missions, who their customers are, and upcoming work from the team—blending the team’s goals with the people driving that work forward.)
Building better self-help interfaces, which could take the institutional knowledge for how people help themselves and make it the default for Stripe employees new and tenured. Features in this area would weave together our search infrastructure, new documentation hub, and metrics pipeline to help Stripes find information better and give teams insights to know how best to improve the content they publish.
Expanding the APIs and programmatic interfaces that underlie all of these features, which make it easier for Stripes to build our people information directly into their tools and to experiment with their own ideas for how to improve Stripe.