DevOps Engineer

Posted 2 days ago
Main Location
Columbus, OH, United States
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Olive’s AI workforce is built to fix our broken healthcare system by addressing healthcare’s most burdensome issues -- delivering hospitals and health systems increased revenue, reduced costs, and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers and patient care. She uses AI to reveal life-changing insights that make healthcare more efficient, affordable and effective. Olive’s vision is to unleash a trillion dollars of hidden potential within healthcare by connecting its disconnected systems. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.

Job Overview:

Omega is Olive’s digital workforce operations center dedicated to ensuring that Olive keeps her promise, by providing support, analysis, communications, and continual improvements to all live customer bots.

The DevOps Engineer at Olive is part of Omega’s rapidly growing Watch Engineering team. This position acts as a liaison between Software Engineering teams and Support Engineers. This role ensures that solutions and products being developed take into account all non-functional requirements including support, maintenance, capacity, and security requirements. The ideal candidate has experience in both development and operational areas and can do hands-on development and troubleshooting as well as communicate and influence others at various levels.

Responsibilities:

  • Review and analyze system and technical designs in order to determine operational requirements
  • Act as a technical escalation for diagnosis and troubleshooting of issues
  • Analyze and estimate maintenance items and requests
  • Perform maintenance on supported items to fulfill customer requests and/or accomodate upgrades and changes
  • Ensure SOP’s are followed and recommend improvements to processes and tooling as appropriate
  • Collaborate with other internal engineering, delivery, and customer facing teams to fulfill Olive’s promises and obligations to customers
  • Proactively assess system stability and performance and make recommendations for improvements
  • Maintain strong working knowledge of platform tools and infrastructure, assess impacts of changes, and recommend corresponding actions
Requirements
  • Bachelor’s degree in a technology-related field or equivalent work experience
  • 4+ years of experience in a technical support, DevOps, development, IT consulting or other technology related role
  • Experience working with enterprise-class monitoring and alerting tools
  • Experience in one of the following programming languages: Javascript, Typescript, Ruby, Python, Java
  • Strong attention to detail and logical problem solving skills, with a passion for quality
  • Knowledge of data-interchange technologies (JSON/XML/Soap)
  • Experience with automated deployment tools and CI/CD pipelines
  • Solid understanding of Version Control Systems such as Git, Github or Bitbucket
  • Understanding of large scale software & system architecture
  • Able to organize multiple tasks and prioritize them to meet specific deadlines, work under own initiative, and respond to peaks in demand
  • Able to work as part of a team with a strong commitment to a high quality customer experience and continuous improvement

Preferred Skills/Experience:

  • Able to troubleshoot remote connectivity in applications such as Citrix Receiver, Horizon VMWare Client, RDP
  • Ability to triage/investigate complex systems
  • Knowledge of Cloud Services (e.g. AWS, Azure), cloud specific tools and data structures
  • Experience with Agile tools, eg. Jira, Trello, Pivotal
  • Proficiency with recent Windows Server operating systems
  • Healthcare IT and EHR knowledge
  • Experience with SQL statements for data filtering and retrieval
Mission
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DevOps Engineer
Olive