Posted a month ago by

Staff Operations Engineer

San Francisco, CA, United States
Employment: Full Time Experience: Senior

Zendesk is a rapidly growing company with an amazing product and exceptional employees. We're looking for a dynamic DevOps Engineer to join our growing Site Reliability Engineering team in San Francisco!

As part of the Operations and Engineering teams at Zendesk you'll solve problems relating to mission-critical services and build automation to prevent problem recurrence. Â Our mission is to accelerate product engineering productivity without sacrificing reliability.

What you get to do everyday:
  • Solve complex problems and provide simple elegant solutions
  • Build and improve the tools we use to run an Alexa top 400 website with over 100,000 customers
  • Participate in engineering sprints along with San Francisco Engineering teams
  • Collaborate with your Operations teammates in Singapore, Copenhagen, Dublin, and Melbourne using virtual meeting and chat tools
  • Improve our chef powered configuration management tooling and infrastructure
  • Partner with our tools, engineering, and QA teams to ease the configuration and deployment of new services
  • Contribute to making our infrastructure simple, reliable, and easy to operate
  • Assist our Customer Support teams by creating the tools they need to solve problems and give our customers a beautiful experience
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Participate in an on-call rotation along with the rest of the Zendesk operations team
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  • Analyze performance, usage patterns and capacity constraints and tune our underlying systems
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Conduct periodic on-call duties using a follow the sun model
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
What you bring to the role:
  • Ruby and Chef are the cornerstones of our operation. Aside from that, we use a wide variety of technologies and everyone has the chance to learn new skills. We don’t expect anyone to be familiar with all of them (if you are please talk to us now!).
  • Google Cloud Platform
  • Golang
  • Ruby and Chef experience
  • MySQL, Redis, Memcached, MongoDB, Hadoop, RIAK
  • Ubuntu Linux
  • Nagios, Datadog, NewRelic, Boundary
  • Mail delivery (postfix) and anti-spam software
  • Amazon Web Services
  • Experience with golang
  • Xen virtualization
  • F5 Big-IP, Juniper, Cisco

You'll also have great communication skills (written and verbal) that will enable successful collaboration with all our teams and enjoy what you do everyday!

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