Operations Associate (Revenue Cycle)

New York City, NY, United States Full Time
Main Location
New York City, NY, United States
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Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management. Our goal is to help cancer centers leverage real-world oncology data at a scale and clinical depth never before seen, to advance cancer care and accelerate research.

 

As the Operations Associate, you will work together with our account management, operations, customer success, product teams and subject-matter expertise teams at Flatiron to ensure the quality, efficiency and performance of our oncology customer's revenue cycle operations.  You will oversee daily activities of customers accounts, provide meaningful insights regarding customer performance, measure and improve the quality of our offering, and support internal teams developing processes.


Responsibilities

  • Identify process improvement opportunities by developing a firm understanding of client workflows, best practices, and current bottlenecks
  • Develop and maintain quality assurance processes to ensure exceptional workflow adherence
  • Oversee all daily operational reporting, escalating as needed to address areas of concern
  • Use data to proactively highlight potential operational issues, investigate trends, and recommend workflow solutions
  • Conduct ad-hoc analysis using combination of SQL, Excel, Tableau, etc. to quickly answer customer questions and present findings to senior level audience (internal and external)
  • Partner with an account lead to manage our service delivery team
  • Serve as liaison for communication between service delivery team and customer  
  • Own all recurring reporting and analytics from compilation and QA to development of high-level insights and recommendations for customer leadership and for our internal team

 

About you

  • Process-oriented with strong ability to identify workflow gaps or issues
  • Very hands-on and willingness to learn and dig into details to determine root cause / identify opportunities
  • Extremely data savvy with excellent skills in Excel and other similar tooling (i.e. Tableau, Access, SQL, etc.)
  • Ability to synthesize information quickly and derive meaningful insights/recommendations
  • Strong ability to use data to understand workflows and assess operational effectiveness
  • Demonstrated ability to learn extremely quickly
  • Action and results oriented, with demonstrated ability to make things happen
  • Independent, analytical and creative thinker
  • Willingness to travel up to 30% or more of the time

 

Bonus Points

  • Proficient with analysis and visualization tools like Tableau or SQL
  • Passionate about our mission to improve healthcare through technology
  • Passionate about technology and well-versed on the latest tech trends
Mission
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