Dell Boomi Technical Writer (Virtual/ Remote)

Main Location
Round Rock, TX, United States
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Dell Boomi Technical Writer (Virtual/ Remote)

The Company

Boomi is a highly collaborative, rapidly-growing product development company that designs a cloud-native platform for enterprise architects, integration developers, business analysts, and administrators to unite everything in their digital ecosystem, so that they and their customers achieve better outcomes, faster. The products we create enable our customers to build complex processes with ease and familiarity through a visual interface; manage and synchronize data across domains; and control the creation, deployment and management of APIs—all made possible by making it faster and easier to link data, systems, applications, processes, and people. 

Boomi is consistently named as a leader in iPaaS, and as one of Philadelphia’s Best Places to Work. For more information about Boomi, visithttp://www.boomi.com

Join us to do the best work of your career and make a profound social impact as a Technical Writer on our User Experience team in your home office, in the United States (this is a remote-friendly position). We are currently a fully-remote company, due to COVID-19, and will remain a remote-friendly company once we can safely return to site. We are headquartered in Chesterbrook, PA, and have product teams that are colocated in Philadelphia PA, Cambridge MA, and Exeter UK offices — when it's safe to do so, occasional travel will be required (<10% travel).

About the team and role

We’re looking for a Technical Writer to join our Technical Content team in the User Experience Organization. The Boomi Technical Content team is a mighty group of writers who strive to deliver accurate, concise, and well-written technical documentation, online help, error messages, UI text, and other content that help our users to perform their tasks. 

This team is seeking someone with unique skills, experiences, and qualities, to add to the diversity of our group, but we want someone who shares a knack for simplifying the complexity of our Platform's robust capabilities, so that information is presented to users in clear, consumable, actionable ways.


What you’ll achieve

As a technical writer, you’ll work with the software engineering teams to write documentation around cloud apps, iPaas, network management, workflow automation, and more. You’ll thrive here, if you’re curious, open-minded, flexible, passionate about user experience, love to take ownership, and deeply value collaboration. 

Your key responsibilities will be to:

  • Plan, create, and maintain software documentation for a highly technical product.

  • Work closely with engineers to understand requirements, gather information, and translate complex technical concepts into user-friendly content. You’re curious & dig in so you understand not just how the product works, but why it matters & the value added.

  • Collaborate cross functionally and with other writers to address customer feedback, maintain internal process documentation, and work on strategic content initiatives.

  • Use software and issue-tracking tools to verify the accuracy of your work in collaboration with a more senior writer.

  • Adapt to a fast-paced, multi-team agile environment with a willingness to manage competing priorities and to learn and grow.

Experience and skills required for this job:

  • 3+ years of experience in technical writing. You may have written content for enterprise software products, cloud apps, iPaas, developer docs, security technologies, etc.

  • Strong technical aptitude, ability to analyze specifications, research technical concepts, and communicate them clearly and precisely in plain language.

  • Familiarity with structured authoring, DITA-XML, component content management systems, and version control.

Desirable Requirements

  • Author content using XML-based authoring tools, such as Oxygen XML.

  • Write API documentation and/or SDKs

  • Show interest or experience in UX Writing

  • Create graphics and/or create and edit videos


Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Mission
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Dell Boomi Technical Writer (Virtual/ Remote)
Dell Technologies