IT Project Manager

Posted 19 days ago
Main Location
Redwood City, CA, United States
Open jobs
powertofly approved What Gainsight, Inc. Has to Offer:

Gainsight is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. They help businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday. Gainsight offers their employees benefits like:

  • Paid maternity/paternity leave
  • Flexible PTO
  • Health insurance + dental & vision coverage
  • Short & long term disability
  • Life insurance
  • 401(k)
  • Why Gainsight?

    At Gainsight, our mission is to be living proof you can win in business while being human first. Our values — Golden Rule, Success for All, Child-like Joy, Shoshin, and Staying Thirsty — guides us towards that mission.  

    Gainsight is the leader in customer success and product experience software. The Gainsight Customer Cloud offers everything your business needs to retain customers and drive growth in the age of the customer. As the first cloud of its kind, Gainsight brings together the required technologies to deliver a superior post-sale experience, ensuring customers easily adopt products they’ve purchased and achieve their desired business outcomes in partnership with their vendor. Gainsight joined the Vista Equity Partners portfolio in 2020.

    Leading companies such as LinkedIn, Adobe, Tableau, Splunk, and Box choose Gainsight culminating in our recognition as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America and EY’s Entrepreneur of The Year. The company has offices in California, Phoenix, St. Louis, London, and India. Gainsight is a remote-friendly workplace. Gainsight was recognized as one of the Best Work-From-Home companies in 2021. 

    With diversity and inclusion at the forefront of Gainsight’s core values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. By joining the Gainsight team, you’ll be playing a significant role in our growth, having an opportunity to put your fingerprints on our next phase of scale and customer impact, giving you the opportunity to apply and grow your expertise.

    Job Description

    The Project Manager manages key client projects. Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of project. Prepare reports for upper management regarding status of project.

    In addition, the Project Manager will manage application development projects by mapping out, coordinate, and oversee the activities for the design, development, and execution of a company’s database and information systems and software applications. The Project Manager Application Development manager’s job is also responsible for the maintenance, support, and upgrading of existing hardware and applications.

    The successful candidate will work directly with clients to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other departments to ensure all aspects of each project are compatible and will hire new talent as needed to fulfill client needs.

    Responsibilities:

    • Coordinate internal resources and third parties/vendors for the flawless execution of projects
    • Ensure that all projects are delivered on-time, within scope and within budget
    • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
    • Ensure resource availability and allocation
    • Develop a detailed project plan to monitor and track progress
    • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
    • Measure project performance using appropriate tools and techniques
    • Report and escalate to management as needed
    • Manage the relationship with the client and all stakeholders
    • Perform risk management to minimize project risks
    • Establish and maintain relationships with third parties/vendors
    • Create and maintain comprehensive project documentation
    • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
    • Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels
    • Track project performance, specifically to analyze the successful completion of short and long-term goals
    • Meet budgetary objectives and make adjustments to project constraints based on financial analysis
    • Develop comprehensive project plans to be shared with clients as well as other staff members
    • Use and continually develop leadership skills
    • Attend conferences and training as required to maintain proficiency
    • Perform other related duties as assigned
    • Develop spreadsheets, diagrams and process maps to document needs

    Requirements:

    • Proven working experience in project management
    • Excellent client-facing and internal communication skills
    • Excellent written and verbal communication skills
    • Solid organizational skills including attention to detail and multitasking skills
    • Strong working knowledge of Project Management Scheduling Tools
    • Project Management Professional (PMP) 
    • Bachelor's Degree in appropriate field of study or equivalent work experience

    Project Manager top skills & proficiencies:

    • Developing and Tracking Budgets
    • Project Management
    • Management
    • Process Improvement
    • Planning
    • Performance Management
    • Inventory Control
    • Verbal Communication
    Job Benefits

    At Gainsight, our mission is to be living proof you can win in business while being human first. 

    Your job should never be a barrier to your happiness—it should be an avenue to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.

    Here are our 5 core values

    • Golden Rule: We try to practice the Golden Rule by exercising reliability, trust and giving back to each other and our community.
    • Success for All: We believe in success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives.
    • Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do.
    • Shoshin:  We believe in a beginner’s mind.  Don’t surround yourself with people like you--diversity breeds creativity. 
    • Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness.  The solution is to think more, not do more.  

    Why You’ll Love It Here

    • Our Attitude: We’ve created a new category from scratch and we continue to be the thought leader in Customer Success. 
    • Our Leadership: We offer the leading tech solution for driving Customer Success.
    • Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.
    • Our Technology: Our technology allows companies to drive retention and growth by delivering the value customers demand.
    • Our Impact: In addition to helping companies grow, we’ve committed to $100 million in wage expansion for underrepresented groups over the next few years.
    • Our Clients: Big companies like Box, Adobe, Marketo, and many others.
    • Our Team: Our team is composed of innovative Customer Success thought leaders and experts in their field from various industries. 

    Benefits include medical, dental, vision, short and long-term disability, life insurance, 401k available on the first day of the month after start date, and flexible PTO.

    Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Pursuant to the San Francisco Fair Chance Ordinance, where applicable, we will consider for employment qualified applicants with arrest and conviction records.

    Mission
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
    Are you hiring? Join our platform for diversifiying your team
    IT Project Manager
    Gainsight, Inc.