Commvault
Open jobs: 160
Headquarter: NJ, United States

Customer Support Associate

Posted 8 days ago

Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.

The Customer Support Engineer (Midline) is the intermediate technical role within the Customer Support organization. Customer Support Associate (Midline) must have a solid technical foundation across areas such as Operating Systems (Windows or Unix/ Linux), Networking, Active Directory, Exchange, and Virtualization. They should have proven technical experience and sound troubleshooting methodology. They should have good communication skills and customer empathy.


Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each day.
We are looking for a Customer Support Engineer with a genuine passion for all things tech to join our expert and super-friendly Midline team.

Position Requirements include:

  • BS Computer Science, Electrical Engineering, or other technical degree or equivalent of a minimum 3+ years of industry-based experience using enterprise level platforms and applications.
  • Excellent diagnostic and troubleshooting skills.
  • Experience with contemporary Operating Systems, Networking Concepts, and Computer Security concepts.
  • Working knowledge of Commvault solutions preferred.
  • Understanding backup theory and design. Backup and data management fundamentals.
  • Virtualization, Storage and Office 365 knowledge preferred.
  • Basic understanding on Azure preferred.
  • Proven ability to utilize ticket data, product documentation and other resources to research and resolve client technical issues.
  • Strong customer services/satisfaction ethic.
  • Excellent telephone and Chat etiquette, including strong verbal communication and listening skills.
  • Solid written communication skills.
  • Strong attention to detail.
  • Technical acumen, ability to learn new technologies quickly and then leverage gained knowledge.
  • Must be able to work productively and autonomously without significant assistance; must be able to multi-task and effectively prioritize within a high volume/time-sensitive environment.
  • Enjoy working in a technical team environment.
  • Customer focused approach with strong customer service skills.
  • Very well organized and able to effectively prioritize work.

Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team
Customer Support Associate
Commvault