Posted a month ago by

Order Operations Senior Specialist

San Francisco, CA, United States
Employment: Full Time Experience: Mid-Level

Zendesk is looking for a dynamic Order Operations Senior Specialist to help support sales reps in our Quote to Service Order process and ensure deals align with corporate strategies and will pass Finance audits.

Responsibilities:
  • Guide sales reps through the deal flow process from Quote to Service Order.
  • Act as a trusted advisor to quota-bearing sales reps and help them craft Service Orders.
  • Ensure that all deals align with corporate strategies and will pass Finance audits.
  • Collaborate with global teammates and cross-functional stakeholders (Sales, Finance, Legal).
  • Build and maintain strong relationships and communication with cross-functional teams.
  • Ensure smooth handoffs between Sales, Finance Operations, Legal, and Commissions.
  • Partner with sales reps on Service Order best practices and help them prepare large and/or strategic deals for management review.
  • Under guidance of senior team members, work on ad-hoc projects & analysis (e.g. system testing for new SKU implementations, metrics analysis, etc.)
Requirements:
  • At least 1+ year(s) experience in supporting sales reps with revenue-generating deals
  • Experience working closely with quota bearing sales reps
  • Ability to stay organized and easily manage multiple deals and tasks simultaneously for multiple stakeholders.
  • Strong analytical skills and experience with contract/Service Order management and analysis.
  • Operational experience with both transactional as well as large, strategic enterprise deals.
  • Ability to think fast and flexibly adapt to the situation.
  • Able to work in unstructured environments but can adapt to processes quickly.
  • Works well cross-functionally with Sales, Finance, and Legal.
  • Excellent communication skills & experience in building relationships with and collaborating with cross-functional teams.
  • Advanced experience with Salesforce.
  • Experience working with G-Suite Sheets, Docs, and Slides a plus.
  • Experience with ZQuotes (Zuora) and Conga also a plus.
Equal Opportunity Statement

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

The PowerToFly Mission

We're passionate about connecting highly skilled women with leading companies committed to diversity and inclusion.

Are you looking for your dream job? In Office. Flexible. Remote.

Join our Movement

Are you hiring? Join our platform for diversifying your team

Post a job