Zendesk is looking for a Customer Experience Marketing Manager, based in San Francisco. Your role will be to help Zendesk position and market both our product and customer experience offerings to drive better awareness and a better customer lifecycle. Reporting to the Director of Product Marketing, you will create compelling ways to market and educate how Zendesk partners with its customers, identify and execute new campaigns, and support product adoption across the existing and new customer base.
Drive customer success strategies to help customers achieve adoption and expertise with the Zendesk platform
Drive awareness of the Zendesk Customer Experience brand and programs
Gather customer insights and evidence to identify our customer benefits and surface better experiences
Develop and create compelling product collateral including white papers, blogs, presentations, solution brochures, data sheets and website content
Working with Demand Gen teams, develop and execute high impact marketing plans and campaigns to support offerings and ongoing awareness
Work closely with Customer Success teams to ensure customers are getting both business and technical value with our Zendesk platform and their support
3+ years experience with product marketing, solutions marketing or customer success in B2B or B2C market
Enthusiasm and empathy for genuinely improving how businesses serve and engage people
Articulate and very skilled at telling a written or visual story in a simple straightforward way
Can quickly synthesize data, trends and customer insights into a ‘position’ and craft messaging
Decisive, Agile, and Iterative; easily able to shift gears between thinking and doing
Can start multiple initiatives at the same time and energetically pursue them to show continued iterative progress
Proven ability to work independently and in team environment
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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