Posted a month ago by

Customer Experience Manager

San Francisco, CA, United States
Employment: Full Time Experience: Mid-Level

Zendesk is looking for a Customer Experience Marketing Manager, based in San Francisco. Your role will be to help Zendesk position and market both our product and customer experience offerings to drive better awareness and a better customer lifecycle. Reporting to the Director of Product Marketing, you will create compelling ways to market and educate how Zendesk partners with its customers, identify and execute new campaigns, and support product adoption across the existing and new customer base.

Responsibilities:
  • Drive customer success strategies to help customers achieve adoption and expertise with the Zendesk platform
  • Drive awareness of the Zendesk Customer Experience brand and programs
  • Gather customer insights and evidence to identify our customer benefits and surface better experiences
  • Develop and create compelling product collateral including white papers, blogs, presentations, solution brochures, data sheets and website content
  • Working with Demand Gen teams, develop and execute high impact marketing plans and campaigns to support offerings and ongoing awareness
  • Work closely with Customer Success teams to ensure customers are getting both business and technical value with our Zendesk platform and their support
Requirements:
  • 3+ years experience with product marketing, solutions marketing or customer success in B2B or B2C market
  • Enthusiasm and empathy for genuinely improving how businesses serve and engage people
  • Articulate and very skilled at telling a written or visual story in a simple straightforward way
  • Can quickly synthesize data, trends and customer insights into a ‘position’ and craft messaging
  • Decisive, Agile, and Iterative; easily able to shift gears between thinking and doing
  • Can start multiple initiatives at the same time and energetically pursue them to show continued iterative progress
  • Proven ability to work independently and in team environment
Required Skills
Equal Opportunity Statement

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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