Posted a month ago by

People Development Manager

San Francisco, CA, United States
Employment: Full Time Experience: Mid-Level

At Zendesk not only are we committed to building software that helps businesses build better customer relationships. We recognize that relationships matter and we're committed to helping our employees develop interpersonal skills. If you're passionate about people, learning and development, read on...

We're looking for someone to lead the design and delivery of learning & development initiatives. This person should have a special knack for for creating learning experiences that are practical, have creative flair, and drive to ultimately help people develop their interpersonal skills and their career potential too. We're also looking for a very skilled facilitator with strong communication skills, this person should feel very comfortable facilitating learning experiences for all levels of key stakeholders across Zendesk.

  • Partner with key stakeholders and HR Business Partners to identify and prioritize learning needs
  • Design unique and innovative leadership and professional development programs and experiences to support organizational improvement based on insights gathered
  • Design learning experiences that incorporate real-world simulations and practical applicationDeliver learning programs for people and people leaders for Zendesk with a focus on interpersonal skills development
  • Deliver on our global learning strategy through the customization of local learning experiences
  • Identify program metrics and assess program effectiveness & impact in meaningful ways
  • Interpret local engagement results, partnering with HR Business Partners, to determine appropriate development opportunities
  • Help establish a strong coaching culture at Zendesk that will enable our people leaders to successfully coach their teams
  • Significant experience in learning & development both in design and delivery
  • Bachelor's degree or equivalent work experience
  • Coaching qualification, or equivalent experience desired
  • Learning design experience preferred
  • Gamified learning experience preferred
  • Proven experience in conducting needs analysis and user interviews
  • Must have proven experience in classroom facilitation
  • Dynamic and engaging style with excellent written and oral communication across difference audiences and levels
  • Understanding and experience with global cultures; adept at collaborating effectively with diverse teams
  • Ability to plan and prioritize effectively to manage projects alongside new requests
  • Proven ability to effectively coordinate and work across functional teams internally and externally, in-person and virtually
  • Some international travel required as part of this role.There will be travel required within the US to support our offices in Madison and elsewhere in the U.S., approximately on a quarterly basis
Required Skills
Equal Opportunity Statement

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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