Zendesk is building a renewal sales team to bring a world-class renewals experience to our vast customer base. We're looking for someone who has managed complex SaaS renewals in a highly transactional environment. The Director of Renewals will develop and drive the renewal process by reaching out to our customers in advance of their contract end date and executing all phases of subscription renewal lifecycle. This includes up front communication, preparation of pricing options, identification of new use cases and expansion opportunities, term or agent revisions, obtaining contract signatures and filing the appropriate paperwork.
Establish a renewals program and process that will increase subscription revenue, usage, subscriptions and market share in existing customer accounts
Meet/exceed quarterly quota
Proactively monitor the funnel of expiring terms, executes actions in a timely manner to ensure the customer renews their contract
Provide timely proposals and quotes as requested pursuant to terms of customer
Efficiently handles customer and partner inquiries related to quotes, pricing, expansion and contraction events.
Positively interact and collaborate with Customers, Zendesk Partner and Zendesk Sales and Customer Success teams
Assists in negotiation of renewal agreements
Ensure all activities are recorded in Salesforce
Bachelors Degree from an accredited college or university
Demonstrated ability to successfully negotiate and close complex enterprise software renewals transactions
7+ years experience working in software and services sales with small to large enterprise customers
Experience growing and managing a team
Ideally you have sold SaaS software/renewals
Demonstrated ability to work in a team-oriented, collaborative environment
Demonstrated ability to develop relationships across a wide variety of roles within an account
Experience working in a fast-paced, dynamic SaaS environment
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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