If you are a sales enablement leader with proven track record for leadership and looking for a company that is making dramatic investments in enablement; if you understand the role of enablement in driving sales acceleration and productivity, and can apply your superior acumen, business experience and market awareness for deep partnership with Zendesk’s growing sales force – this role may be a perfect fit for you!
The Senior Director of Global Field & Partner Enablement will own the vision, strategy, execution and will manage a team to transform and scale a best-in-class global field enablement program, with a focus on digital learning tools and advanced sales methodologies to deliver curriculum and training to Zendesk’s growing field teams. With an emphasis on selling multi-product opportunities across Enterprise/Mid-market/SMB, you’ll design the curriculum to include learning paths oriented to sales, customer success and channel partners. Reporting to VP, Go-to-Market Strategy, your success will be measured by your ability to effectively increase the quality and quantity of deals from our new hires, enhance the skills of new sales reps and partners to drive sales results, decrease time to ramp, and scale a global onboarding program.
We are looking for a senior leader to lead our end to end field enablement efforts focused on Zendesk’s growing sales force. Your key accountabilities will be as follows:
Lead the design of a comprehensive curriculum to enable Zendesk’s direct and indirect field teams
Ensure enablement initiatives are aligned with company objectives and goals
Evaluate the existing sales on-boarding program and take it to the next level, decreasing ramp times, while ensuring our new reps and partners sell Zendesk with our culture, values, and use cases top of mind.
Partner and build meaningful relationships across Zendesk globally to understand the sales and customer experience organization’s needs, gain buy-in on Enablement plans, and execute enablement programs
Partner with internal subject matter experts to meet sales enablement goals
Travel to various regions as needed to deliver sales training
Collaborate with regional sales leadership, product marketing, GTM operations to host annual sales kickoff (global), bootcamps, and ongoing training
Host and deliver field training sessions both on general sales skills as well as company and product specific training for certification purposes
Establish and maintain formal KPIs to track effectiveness of field enablement program and initiatives
Aspirational and visionary
Ability to drive change proactively; Results driven
Passion for learning and developing others
Excellent communication skills
Self-starter, leader, and great collaborator
BA/BS required, MBA preferred
10+ combined years of proven success in a Sales (Enterprise, SMB, Channel) and/or Sales support or Enablement management role
5-7 years of formal sales training experience
2-3 years coaching and/or leading the actual training experience/sales enablement for a SaaS sales organization
4+ years of SaaS software (B2B) sales experience is desirable
Proven project/program management capabilities
Expert knowledge of sales training techniques and overall selling process and lifecycle including identifying prospects, solution selling, negotiation skills, objection handling, meeting management, and post-sale efforts.
Strong ability to deliver and facilitate training for small and large groups, both in-person and virtually, across a globally diverse audience base.
Strong reputation working with interdisciplinary teams as being innovative, accountable, reliable, and able to thrive in a constantly changing environment.
Instructional design and curriculum development experience
Proficient in Excel, PowerPoint & Google Suite
Proficient in LMS systems, information learning tools, communities and web conferencing tools.
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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