Placement Manager

Posted 3 days ago
Main Location
New York City, NY, United States
Open jobs

What We’re Looking For:

The Placement Manager is responsible for the overall success of the placement function for a program. Depending on the maturity of the program, the Placement Manager will work with internal stakeholders and the university partner to launch the placement component of a program, build a network of sites for existing or future program students, and manage a team of Placement Specialists to maintain a successful placement experience for each student.  The Placement Manager will work cohesively with other departments including Student Success, Admissions, and Academic Advising and is a critical player in executing 2U’s white-glove level of service.

Responsibilities Include, But Are Not Limited To:

  • Manage a team of Placement Specialists to meet and exceed KPI goals, including on-time placement, Net Promoter Scores, Placement Quality Review Tool scores, velocity, repeat site use and other metrics and quality measures
  • Develop/execute strategies for site development and hold Placement Specialists accountable for site development in their designated regions. Provide appropriate performance management and development to team to ensure on-time placement
  • Develop/execute strategies for placement opportunities for specific students and “one-off” placement requirements
  • Develop/execute placement policies and best practices to ensure efficiency and standardization of process across the larger placement team
  • Develop/execute processes within placement team to ensure success with quality, on-time placement, and satisfaction while reducing costs
  • Manage team budget
  • Should staffing levels require it, maintain a caseload of student placements
  • Work with counterparts at the university on vetting sites and coordinating site visits when appropriate
  • Act as liaison between faculty and Placement Specialists on placement approvals and student escalations; provide support to Placement Specialists on student escalations
  • Work with stakeholders at the university and the 2U contracts team to execute partner agreements and student clearances
  • Assist in all aspects of the recruiting and training of Placement Specialists
  • Use data to drive decision-making and team management
  • Communicate with University partners, internal stakeholders, students and program management on placement progress and challenges

Things That Should Be In Your Background:

  • Bachelor’s degree required and 5 years of related experience
  • Strong written and verbal communication skills
  • Demonstrated account management skills and ability to work effectively with new or existing university partners
  • Demonstrated experience managing people and process from start to finish

Other Attributes That Will Help You In This Role:

  • Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint)
  • Ability to develop quick rapport with stakeholders
  • Strong management experience in a fast paced, student- focused environment
  • Ability to work with a core team in a fast-paced environment
  • Enthusiasm and the ability to thrive in an atmosphere of constant change
  • A passion for learning and education
  • Willingness to work a flexible work schedule

About 2U Inc. (NASDAQ: TWOU)

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners. 

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same. 

Benefits & Culture

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

  • Medical, dental, and vision coverage
  • Life insurance, short-term and long-term disability and 401(k) with company match
  • Generous paid leave policies including unlimited PTO
  • Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break from Christmas through New Years!

In Colorado, the anticipated base salary for this role is $60,000.  Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate’s assigned office) and prior work experience of the candidate.

To learn more, visit #NoBackRow

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

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Placement Manager
2U, Inc.